Copperfield’s Books — Local services in Santa Rosa

Was in this book store a month ago. I was in the children's book section looking for new books for my 8year old, 4year old, and 2year old. Before we starting shopping we stopped by the coffee bar for waters and a coffee for me. We started looking through books and I saw the "no food, no drinks" sign. So I left my son and daughter to continue to look through books while I set drinks on a close near by table. I turned around quickly because I could hear my 4 year old had become upset. He had picked a reading card set from the clearance table ( this was a 2.99 item ) and excitedly open them quitely on the ground in the children's reading section. One of your employees an older woman was standing over my son yelling at him. I walked over. Explained that I had every intention to buy the item. She the. Grabs the item out of my son's hand. I told her again that I was buying the item and that this was unnecessary. She ignored me completely and then started grabbing the other items away from him. I told her to please stop. My son is autistic and physical contact for strangers is very distressing, also that her grabbing the items away from was triggering him. This older employee said "Stealing is wrong he needs to learn, it's not my fault your child can't act right". I was stunned. Furious. I grabbed the items from. Her purchased them and told the clerk ( a tall masculent woman ) what your other employee had done. She gave me a half assed apologies and while processing my transaction continued to talk to another employee about their weekend drinking plans. In 2018 books stores are not necessary. Everything in your store can be purchased cheaper, faster, and frankly with better customer service online. The only reason people like myself even bother with books stores is for the experience of touch, smelling, feeling, books in the hand. To really look through and experience a book before you purchase. Every single associate in your business is awful. The experience was awful. Complete disregard for value a paying customer deserves. You...

Copperfield Books located in Montgomery Village, Santa Rosa is reminiscent of the bookstores of old. The minute you walk in yoy recognize this is a place you could stay all day. There is a small coffee, tea and Danish shop in one corner. There are hundreds of books available covering every genre and interest, organized well so subjects are easily found. There are several display tables containing stationary, books of note and a large selection of children's books, puzzles and games. I always find cute stuffed animals, various games, maps, unique gifts and science kits for my grandchildren there. I love the table full of cook books and nearby greeting cards. Service staff are helpful and there are even Staff Pick cards tacked near various children's books rating the quality of the contents. In this day of quick click Amazon shopping it is hard to keep a valuable bookstore alive. Please consider stopping in at Copperfields. You may pay a few more dollars but this wonderful brick and mortar deserves our...

First time visitor. It was a very cozy little bookstore with a coffee shop inside.

Very well organized and extremely tidy!

The gentleman at the register was extremely kind and very helpful.

The woman who was assisting at the register was quite curt, and came across as cold when addressing customers. I didn't like the discordant vibe she presented at all - very negative.

Friendliness and kindness make or break an experience for me. The store/shop need not be a 5 star place for me to enjoy it, as the positive and sweet disposition of the employees are what truly counts coupled with their sincere desire to help.

You'll have fun looking around if you visit! They have a great selection of books :)

Just a heads up. Please wary of the older woman in her late 50s with silver hair. It may ruin your...