Crate & Barrel — Local services in Sarasota

I visited this location yesterday in search of glassware and spent about 30 minutes browsing the entire store. In that time, not a single employee greeted me, asked if I needed help, or even acknowledged my presence. Instead, I received uncomfortable stares from employees, which only made the experience worse.

There were at least four employees standing near the glassware, engaged in personal conversation with each other. I even had to walk around them to look at items on the shelf, yet none of them paused to acknowledge me. I eventually left, only to return an hour later, and encountered the exact same situation—the same group of employees chatting amongst themselves, with no greeting or offer of assistance.

Even though there were items I planned to purchase, I chose to walk out again and instead went to Williams Sonoma, where I was warmly greeted, assisted by multiple employees, and able to make my purchase with ease. The difference in customer service between the two stores was night and day.

I left feeling like perhaps I was judged or dismissed based on appearance, which should never be the case in retail. To be clear, this wasn’t about me—it was about the lack of professionalism, customer service, and basic courtesy from the staff.

The bottom line: this store has employees with no customer service skills, no work ethic, and no interest in the customers keeping the business alive. I hope this review reaches someone in management who values customer experience and takes action to hire and train staff who understand the importance of professionalism and...

The worse customer service in the entire country, we spent over 30K in crate & Barrel stores, but our experience in Sarasota location been the worse ever , the manager ladies with the employee ladies were working in the evening of may 31 -2023 were absolutely the rudest woman I ever talk to , no customer service skills or any form of care or concerns about the customer needs , especially the African American manager who worked there in that day , horrible and terrible human been , what a shame for crate & Barrel to hire that type of employees to work for them and run and manage their business , We did a lot of business over the years with crate & Barrel In Summerlin location in Las Vegas , and the customer service their was absolutely amazing , from the minute you walk in until you leave the store , not even one time we walked out with unpleasant experience, they are very professional and helpful,but Sarasota location employees from management to reps been the worse , they need a lot of training on how to greed and talk to customers and learn how to help them and make them feel comfortable from the minute they walk in to the minute they leave , seriously what a shame , I will never go back or recommend any one to shop at that location, those ladies are unhappy woman just from the way they look and the bad energy they spread over the store , I truly feel bad for them .stay away from the...

I have been trying to leave a review of a piece of furniture we bought at Crate and Barrel. The store has requested editing of the review 3 times already. I guess you are only allowed to say that their product was great, otherwise they just keep rejecting it. Here is my original review of the Ventana Wide Metal Display Storage Cabinet.

Beautiful but with problems We bought this piece at the end of August and were surprised to see it was available for delivery in September. It was delivered but was damaged. The top metal part was bent and the middle shelf, which is aligned to the knobs, was chipped and dented from the screw on the back of the knob. We refused the piece and a replacement was sent in October. C&B staff were excellent in helping us navigate the return and the new delivery date. Once again, there was damage to the shelf that aligned with the knobs. Since it appears this might be an ongoing problem, we decided to accept the piece and will paint the shelf and add protectors to the screw behind the knob. We have also noticed a very strong chemical odor from it when we open the doors. This is a beautiful and striking piece of furniture we love having in our home. But, given the cost of this item, one would not expect to have to deal with these issues. It is even worse when a week after delivery, the price has...