Crunch Fitness - Sarasota University — Local services in Sarasota

First off to everyone who has made that decision to get in shape and enhance your quality of life GREAT! Keep at it! I know how hard it is to get going and keep grinding . That being said Don’t go here! First because it’s crowded. But mostly because they have a bad business model. I got a membership here almost 6 months ago and was very excited .Through my employer we have a program that gets us discounts with things like this so I go in and crunch says they will match the price if I just signup through them because it will be much simpler. During the sign up process they took my debit card information ect.. they were running a promotion at the time and offered me an almost free session with a trainer for 10$. I go to the gym one time by myself then attended the scheduled training day with in the first week of this membership. After the training session I was in a hurry my wife had to be at work, we only have one vehicle at the time . The trainer wouldn’t take no for an answer I told them I wanted to talk to my wife about it ect.. I ended up paying for a week or 2 of sessions just to get out of there. Later that night I told my wife about it she said absolutely not paying 1200$ right now we were in the process of moving homes. I went back the next day and tried to just cancel my gym membership and they said I couldn’t within a time frame between 30-60 days I don’t fully remember. And they had no authority to cancel any of the personal training session because it was through a separate company. So I left . Had to change bank account because they wouldn’t allow me to cancel my membership I had only used 3 times and had already paid upfront . As well as for training sessions I didn’t attend. Fast forward 6 months and I get a notification that a collections agency is trying to claim I owe them over 1000$ for a service I didn’t want and never used . And they are I think basically there own lender saying that they have loaned me funds for this membership? And by the way I don’t have great credit and have worked hard for years to improve it. This is adding another negative mark to it. And all I wanted to do was something to better my health , make me feel good, more confident…. This isn’t what I signed up for . Hope this helps someone else that has gotten up the motivation to make that...

Wes Cole, and the rest of the personal training team are nothing but thieves. I fulfilled my personal training contract with Crunch, I went to cancel my personal training on October 15th, which was the day of my final personal training payment AND the 10 days before my next payment date. The gym had no electricity, so I couldn't cancel-how convenient. I attempted to cancel at another location, but was told personal training had to be cancelled at the location you signed up at. Fine. Crunch did not get this electricity back for several days, I went on October 19, my next day off of work, to cancel. I was told that I needed to cancel on October 15th in order to not be held accountable for the next payment. I said how is that possible when I came to cancel and was told I couldn't because they had no electricity? Wes Cole basically told me too bad there is no wiggle room on their 10 day notice rule. So even when they have no electricity and you cannot cancel you are somehow responsible for future payments. Wes Cole finally agreed to marking the cancellation page as me not being responsible for any further payments and owed a refund. Needless to say, on the next billing date I was charged several hundred dollars again, with no refund in sight. Now, TWO WEEKS LATER, a full month after initially cancelling, I was charged several hundred dollars YET AGAIN. This leads me to believe WES COLE did not submit my cancellation. I ultimately had to call my bank because this is absolutely ridiculous and DISGUSTING business practice. After cancelling with WES COLE I am out nearly $600 for services I attempted to cancel ON TIME but couldn't because of their power issues. No refund was given as promised, plus I continue to be charged. Their team member WILL also lacks any form of customer service abilities and was rude when I asked him when the managers are in telling me I basically have to continue to randomly show up to talk to one in person about this matter after their gym continues to fraudulently charge my card. Steer clear, if you search there are HUNDREDS of reviews just like mine for Crunch. There are so many other gyms with better business practices, with employees who don't...

This gym is clean and ok when it’s not busy. Reason for one star is the horrible personal training program. Did not tell me when signing up it is a 3 month minimum and cannot cancel anytime.. when changing personal trainers to a different crunch location, they made me resign the same contract (said I could cancel this time anytime since I already did the first3 months with another trainer) I canceled after the second week with Sidney. Was continued to be charged for the next 3 months even after “removing my card” in total over $1200 I lost. Then a “refund request” was submitted they had me waiting over 6 months before finally telling me “sorry but you’re just not getting the money back” Sidney spent 25out of 30 minutes of our first PAID session trying to convince me to sign this contract again that I said I didn’t want to make the 3 month commitment again yet, she and the manager ensured me I could cancel with no problems. The second session she ended almost 10 minutes early out of the already short session for what I was paying around $70 per session paying biweekly. Very disappointing and will never give crunch another cent. This gym is decent but do NOT get involved in the personal training program. Take your money to another gym that isn’t money hungry. I wish I would’ve kept my previous personal trainer instead of switching to Sidney. She was a little rude and made me feel like I was almost wasting her time when I was overpaying for these sessions. Didn’t learn anything from her. Seemed like she just didn’t want to be there each time I saw her. When I first met her I told her I wanted to learn new exercises and learn to use all the equipment. Each session we would grab dumbbells and go into the corner do basic things like squats, bicep curls, calf raises… mind you I’m 26 and in good shape. Complete waste of time and felt robbed when my refund request was denied. Impossible to get ahold of anyone higher up then the manager of the gym. I was given an email and resent the same email 5 times in a timeframe of 3 months with...