Dunstan Ace Hardware — Local services in Scarborough

I needed to paint a door and I told the young gentleman I did not know what I was doing. After asking me a bunch of questions some I could answer and some I could not, he recommended a type of paint which was helpful but he was not particularly friendly nor unfriendly. I told him I needed some other things and he said okay and then he disappeared. I waited and waited and then another gentleman asked if I was being helped and I said I was waiting for my paint. He went to the counter and said is this your paint? The first gentleman had put it at the counter without telling me it was done nor did he come back and help me with the other items I needed. The second one was very friendly and helped me choose the items I needed and then brought me to the counter. The third gentleman who wrung up my items basically said have a nice day and turned away without offering me a bag. Then I got home and realized that I forgot an item which I would have thought one of them might have suggested as it was necessary. When someone comes into my place of business and tells me they need help, I help them in any way I can with a smile and warmth because I know what it like to feel lost doing something for the first time. I usually go to another hardware store but they were closed and didn’t have the paint I needed but they are usually very helpful. So no. I won’t be back. I understand I am not their target market but there is something to be said for being at least a little more polite then the cold unhelpful attitude I got from 2 of the 3...

Just wanted to give a big thanks to the kind associate and manager who rescued me from a disaster. I went in looking for plumbing as my bathroom p trap failed and they both assisted me with what I needed, walking out with everything I would need to get the project done, evening cutting up two small pieces to secure the slip joints. Once home it took me about an hour and project was completed, saves the headache of trying to find a plumber on a holiday weekend. Top notch customer service again, much preferred over the big box store...

I bought an item on line with 2 poles consisting of 3 graduated sections to extend to hold up the sides of the item. The top sections would not extend. I asked for help at the Ace in Scarborough, Maine, to determine what tool to use. I would buy the tool and ask for their help to use it as I have arthritis in my hands. Using items they had, they got all the sections extended, and would only accept a thank you. Spring projects coming up next month. You know where I will be shopping for them! Thank you, Ace, for the...