Nordstrom — Local services in Schaumburg Township

I purchased a canada goose from this location yesterday 1/14. I came back to the store today because it had scuff marks, loose threads, and the garment bag they placed the jacket in covered it fully in lint. I asked them if they could return or exchange it. The girl working in the coats department was a younger blond girl whose name I unfortunately didn’t get. She goes to the back to get her manager then comes out and tells me there’s nothing she can do for me because the jacket is in terrible condition and her manager is on a call. I explained to her that is the exact reason I am bringing it back because yesterday after briefly trying it on the sales associate took the jacket from me immediately and placed it in the garment back. I purchased a couple minutes (about 40) before they closed and didn’t open it out of the garment bag till this morning which is when I noticed its condition. She laughed at me then told me she would get me another manager. The manager, Margot, comes out and repeats a speech about hey they don’t return or exchange designer items. She said the jacket had been roughly worn and she won’t be taking it back. I again explained that I did not wear it, it still had the tags attached, and the horrible condition of the jacket is why I brought it back the next day. Her and the other girl continued laughing, smirking, rolling their eyes, side eyeing me, and proceeding to say “no one returns designer items” and “this would be a loss to our company”, and then proceeding to accuse me of wearing it. A $1500 jacket, in horrible condition, that should’ve never been on the floor anyway, isn’t a loss to me?

They proceed to give me a managers number and then bag the jacket and hand it back to me. As I walk away, I glimpse at them laughing then the Margot saying “don’t worry about it, people are crazy”.

I proceed to call corporate and explain what happened. They told me they return and exchange designer items all of the time and that the associates were wrong for their response and behaviour. They said the item was likely defective and if the tags were attached, along with the receipt, they should have proceeded with either a return or exchange. They then tell me that unless there was siginificant tears to the jacket, i only had it for one night which does not justify any minor damage to be my fault, so even if they argued I had worn it (even though I literally did not, only when I tried it on) that still doesn’t concern the return policy. Anyways, corporate made it right.

The return or exchange not happening is not the issue. It’s the attitude of margot and her blonde associate, who couldn’t seem more stuck up if they tried. To treat a member customer like this, who frequently shops at Nordstrom, is absurd. Learn some respect and how to treat people. Not ridicule them for something that was the...

Tried shopping here twice on different occasions, and both times I felt uncomfortable and alienated by the employees. First time I was shopping, one sales associate kept hovering around me, and when she actually came up to me to ask if I needed any help, it was in a tone that felt like she might as well have told me to leave. That was my first time shopping there, for maybe 10 minutes of browsing, until I felt unwanted there. Today, as I’m writing this, decided to check out the perfumes as I’m in the area. I was with my father, and as I was looking at the testers and had sprayed one on a test strip, I turned around to accidentally lock eyes with an employee. It wasn’t a coincidence either, she just stood there facing me, staring at me. As we both left, my father remarked, “that employee was staring at us”. I quickly turned back around, as one does when accidentally making eye contact with a stranger, and kept looking at the perfumes. After a little bit, I begin to leave, but return to take note of a specific perfume I enjoyed. I took a couple moments examining the bottle, smelling the test strip, etc., all while very literally I was like less than a foot away from the person that stared at me. She was having casual conversation with another employee. She did notice me come back, and I know this because when I went to reach for the tester bottle on the shelf, she moved a smidge away so I wouldn’t have to reach around her. Both employees at that men’s perfume section did not bother talking to me, not even a hello. I work in retail, and although the store I work at caters to a different, broader, demographic, the experiences I’ve had would very likely have a customer complaining to a manager at the store I work. Seriously, there’s no reason for this treatment of a customer, other than profiling me or there’s just a general lack of customer...

Updates Review 11/15/2024

I love shopping at Nordstrom but had a super exceptional experience in Men’s Fragrance with Bari.

Nordstrom Men’s fragrance offers many great options. Bari was very instrumental in helping me find the perfect fragrance for a friend. She was very personable, took her time and introduced me to many options within what I wanted to spend and what the scent profiles were. She looked up many items on her phone for me too! If you go, ask for Bari as she knows her men’s fragrances very well and will make up your perfect gifts!

I ended up getting Christian Dior Savage which she gift boxed with the Dior bag and put some nice samples in there as well. It was a very nice gift that my friend really loved. A week later he texted me that he was getting soo many compliments on the scent. Thanks Bari - you made this gift giving perfect for me! ————————— Nordstrom at Woodfield Mall has always been a great place to shop. They offer a large variety of styles and racks are nicely filled but not overly packed. Most departments are fully stocked but some departments like home and plus size women’s have minimal selections. However, they can get you anything they don’t have on the floor and they do ship it for free to your home.

Their restaurant on the 3rd floor is a hidden gem! It serves alcohol and has a culinary chef that creates delicious seasonal items. The food is really good and it’s peaceful and quiet! Everything from salads, burgers, main entrees and deserts!

They also have a nice barista offering quick bites and gourmet coffee drinks called Ebar. (1st floor directly inside the mall with seating area)

Parking is a breeze no matter what the weather is as it’s covered on the first floor. There is 2nd floor parking as well. The store is always spotless and fashion...