Walgreens — Local services in Scotts Valley

Iv never posted a review before mainly because I’m just not the type to post and I don’t like to leave bad reviews. I try to give people the benefit of the doubt and assume their just having an off day if I have a bad encounter. However this time I felt the need to say something. Iv lived in Santa Cruz mountains my entire life, I moved away for college and came back home due to COVID. So it’s safe to say that I know how wonderful Walgreens in SV normally is (which is why I gave 3 stars). However tonight I encountered an extremely rude employee. I don’t want to name, names because I don’t want to get anyone fired but to put this nicely, Walgreens if your reading this you need to retrain your employees on how to talk to customers. I understand ordering online and picking up in store is a new program and maybe due to COVID people’s lives are extra stressful however that does not give an employee the right to be not only condescending but also talk down to me and tell me I wasn’t paying attention when I placed the order and to pay attention next time. I don’t know where this person got their education but that is never a correct way to speak to someone. Part of the reason why I’m leaving a review is because I’v done pick up orders before I know how they work, Iv done pick up orders with other Walgreens locations however when I was trying to stand up for my self with the employee, this employee had an arrogant attitude with absolutely no shame. Normally if someone is having a bad day, they are usually grumpy and arrogant or rude and will sarcastically apologize for the situation. But this employee acted like there was not a care in the world and he/she was right no matter what. Nor did this employee ever feel the need to apologize for her/his behavior or the situation. So please Walgreens send your employees to zoom classes on how to properly handle situations or (what I needed from this employee) simply...

I've been discriminated against 3 times now at this pharmacy. There is a little petite older lady pharmacist of Asian descent (I don't know her name)- who has withheld 1 of my medications (narcan, in case of emergencies. Required by law due to my 2nd prescription) for a whole month. My doctor actually had to contact her and basically ask her what the heck she was doing. It's a life saving medication. She also has delayed my medication release by several hours, she has refused to scan my medication into the actual system itself, so it says they are out of stock, when in reality, its sitting right there. Another employee actually looked, and realized this, and was extremely frustrated with her and filled it really quickly for me. This time, my Dr called in my prescription 2 WEEKS ago, and this woman has not ordered my medication yet! I'm in recovery, and the medication is buprenorphine/naloxone. It is a life saving medication and she's discriminating against me due to me being in recovery. I am the most normal looking, kind person and have been in recovery for 13 years, I just switched to this pharmacy 3 months ago instead of going where I was before. Every single time, there have been huge issues. I know its because she doesnt believe its ok for people to take this certain medication. But it is NOT up to her, her ethical beliefs have to be separated from the actual law. I will be reporting her, as soon as i find out her name. If you're in recovery and get a prescription for this medication, please go elsewhere. I will be taking my business to the water street...

I never leave reviews and I really don't have the time for this but........Pharmacist STOLE 30 pills of 30mg Adderall from my husband. Tried to get the police involved, but there is nothing they can do, so filed with DEA. My husband has been on his prescription for over 10 years. We are new to the area and have only filled with this location 2 times, but neither time did they ask for ID when either dropping or picking up. So anyone could have found the paper prescription we are required to use (instead of electronic) and they would have just given ADDERALL to them without any ID check, at any point. Controlled substances aside, this pharmacy seems dangerous in their lack of care. The cashier was very sweet and that is appreciated, however, I want to know that I can trust the source for medication I am ingesting into my body. SCARY experience as other Walgreens we have filled with before have been amazing...Scott's Valley needs some more reliable options for our health. We are very...