Ross Dress for Less — Local services in Scottsbluff

I couldn't wait to shop our new local Ross store. I found some perfume that I wanted to try. Unfortunately, you are not able to smell any of them before buying. Of course as anyone with any common sense would make sure of before buying, Made sure to ask the store associate about being able to return them if I didn't care for the smell. I was told ad long as I kept my receipt and didn't wait longer than 30 days, returning them wouldn't be a problem. I wouldn't be so dumb as to pay for a fragrance without smelling it if I couldn't return it if I disliked the smell. So I went to return 2 of the 3 I purchased . I kept the most expensive one as it smelled good. I was told because I opened them I couldn't return them. What the?? I'm returning to the store tomorrow with screen shots of Ross's return policy and the corporate representatives info, the district representatives info, and the employee number of the associate who assisted me and informed me that I would be able to return any of them I wasn't happy with. Not a good first experience. 3 different people had three different answers for me today. Ross, train your associates all the same and ensure they all truly know store policies before allowing them to interact with you customers. Today you get 2 thumbs down. Tomorrow is yet to be determined....

I am personally dissatisfied with the way Ross's Handled my purchase return. I bought a belt there a couple weeks ago of course, you're not going to hold on to the receipt, but it broke and I went to return it and they did not want to exchange the belt with a brand new one I am very dissatisfied with them. You would think since there are new retailer in Scottsbluff, that they would. Replace it. With the new one very dissatisfied with them. We'll shop at TJ,...

I love ross I hope it stays here in Scottsbluff forever some prices are high but it's still fun to go and workers are very nice but could sure use some more plus size women clothes pretty ones like the skinny girls get no stripes and no lots of flowers plus size girls want to look good too...