Grand Canyon Home Supply — Local services in Scottsdale

UPDATE: I have had 4 separate FULL days working diligently with my husband and wonderful installer (who we had to find on our own in order to fix the wrong measurements) on “making our cabinets work”. Despite the incorrect measurements, incorrect cabinets dimensions, missing legs, different finishes, missing kick plates and the list goes on; he squeezed them in the kitchen and suggested further education for the designer. I’m still very unhappy with my experience. While I have been asked by the designer to retract my 1 star, I stand by it. I would gladly tell people where my cabinets are from, in order for them to make better decisions. Thankfully I have had a wonderful installer who has made them work in our space, but that has come with HARD work and a lot of extra money. —— My initial interaction with GCHS Scottsdale, the sales team was kind and not aggressive or pushy. I had multiple bids already for a remodel on my kitchen already and I came with exact dimensions/floor plan, making the for GCHS bid easy. The bid took longer than anticipated; I was told it would be sent my way in two days and it wasn’t until over a week later and multiple emails to the sales rep, it arrived. I was told they were “overwhelmed” with other “unexpected changes” from other costumers. I had a few revisions after the initial bid, which every emailed replied “I’ll get back with you tomorrow”, yet that was never the case. I assumed it would get better once I said we were ready to move forward and there was money invested; I was wrong. I gave the down payment Tuesday 5/25 and was told the cabinets would arrive “2-3 weeks, but expect two” and I would be updated with an ETA when it was known to them. After the receipt was sent to me, I heard nothing.. until I reached out on 6/4 asking how things were coming along. I got a dry response stating “They are to arrive on or before the 14th, but until they ship, there is no ETA and I would be contacted when that happened”. The next day 6/5, I got a text asking for another dimension needed for the under counter microwave; which was confusing because I assumed they would need that upon the initial order. I responded that I had not purchased one yet because I was going to wait until the cabinet arrived to see which color I wanted but I had already told her the dimensions of the one picked out when we did final measurements. Once again, no response. On 6/12 I reached out with yet another email asking if that was ok I had not purchased the microwave and if we were still on track. I got a response stating “the cabinets are due to arrive that week” and it was ok that I didn’t have it, I would just have to facilitate cutting the cabinet when I purchased the cabinet. Which was ok with me. That week has come and gone, still no update on the cabinets and no email/text stating a new ETA. I am very disappointed with lack of communication or updates unless I reach out. When I do reach out, the responses are incorrect (eg: follow up with you tomorrow) and there are never any follow up updates unless I take initiative. I invested with this company and with that I deserve updates, especially when the timeline is extending. It’s now Monday 6/18, no cabinets and no update. I was ok with waiting, understanding that it does take time, but should not be left waiting in the dark. I have two counter tops and two bathrooms yet to do; and I would not feel comfortable using this...

I had cabinets installed three years ago. When Grand Canyon Home Supply was owned by someone else. One of the slow close hinges had stopped working. I had a very difficult time finding the same hinge. After driving all over Phoenix trying to find a replacement, I went back to Grand Canyon Home Supply to see if they had one. They were very friendly and helped me replace the one that was broken. Not only did they replace it, they gave me the remaining last three they had in stock, since it was a hard hinge to find. Don't know if they are made anymore? I tried to pay them, but they insisted I take them at no cost. I was very impressed with the new ownership and I would recommend...

GCHS helped me design, define, and complete a master bathroom remodel and entire house counter top upgrade to quartz. GCHS in Scottsdale has a good selection of products to evaluate, choose from and compare. They helped us put together a solution that fit in our budget, and helped resolve issues along the way. GCHS always provided a high level of service and took good care of my needs. I am glad we choose GCHS to do this job, I would come back to GCHS for my next job, and feel any customer will like doing business with GCHS. Also, they have competitive prices as I compared the product costs with standard...