Staples — Local services in Seaside

I'm a local small business owner and I have used their printing services a ton over the last few months. A few days ago I went in to pick up some prints for my mom and had no major issues aside from being blatantly ignored by the woman manning the printing department, and my moms prints weren't laminated as she had requested. I brushed it off because a super sweet guy ended up helping me with everything and they laminated the pages at no additional charge, so fine.

A few days later I went into the store to pick up some prints for my business that I had ordered online. The same woman (ARELY) who had completely ignored my existence when I went to pick up my moms prints, ended up helping me. After she gave me my poster she randomly decides to ask me if I paid for the prints that I had picked up for my mom the previous day. I was taken aback by the question and the insinuation behind what she was asking. I told her I had, and then asked her to elaborate on her question and why she asked me that, to which she had valid no response. For context, the prints that I picked up for my mom were literally $1 and some change. I've never stolen or walked out on any type of bill in my 30+ years of living, so I was extremely insulted by the question. I spoke with her manager and let them both know that I'd be contacting corporate. Her manager seemed upset and disappointed but only offered to "speak" with the employee. I have worked in sales and customer service for 12+ years and I understand that there are times that your words and intentions can by taken out of context, but I think that this employee was fully aware of what she was asking and the impact that it would have, and if she wasn't, then I think that this is a hard lesson that she needs to learn.

I am a black woman so not really sure if she was trying to racially profile or just be a horrible person in general, but if you print anything there I highly recommend avoiding the girl with glasses in the print department. She's...

I went in to have some wine labels printed last week, it was on Thursday around 12pm. Prior to going in, I called first and spoke with a gentleman to ask if that was something they’d be able to help with and get printed for me— which, yes, they were able to do. On the day I went in, the girl working that day and time was very helpful and patient. I wish that I got her name! We successfully got the labels printed with just a couple of edits on my end before the final print.

Fast forward to today, based on my experience just last week I thought I would be able to get another page of labels printed no problem. However, the female that was there (around 12:30pm) right off the bat just had the worst customer service; her tone and demeanor was already crappy. She told me that I could use the self printer to do what I needed to do, without any guidance. First of all, label printing is a specialty thing, in my opinion. Hence, the reason customers go to somewhere like Staples to get special things printed. I was kind of caught off guard so I mentioned that I came in just last week and the person working was able to help me no problem. I won’t get into the other details after that but I did try to use the printer and do what I needed to myself. I just feel like overall this employee hated her life and didn’t wanna do her job. All I needed was one sheet printed which had 4 labels on it. And all that I would’ve needed to do was forward the label I created to their email, give them my sheet, and they print it. It’s so quick. It would not have taken away from the...

I had an iPostal1 box here. They gave my mail to someone else because they don’t verify identity first. Then repeatedly promised to “look into it” and then just marked the missing mail as picked up in the app, even though it wasn’t so they didn’t have to deal with it. Every time I go in there’s a line of people waiting to be helped and like 2 frantic workers rushing around and some mysterious manager in the back.

If I can help it, I will never go to this Staples ever again.

Edit: I want to be clear, iPostal worked exactly as it is supposed to. The employees here lost mail after photographing it (that’s how iPostal works). and couldn’t explain where it went. It was received, photographed, and then either lost or given to someone else. The manager promised on three separate occasions to call me back about it and clearly didn’t care enough to do anything, even just call and let me know they checked with all employees, etc. Eventually, someone there just marked the mail as picked up even though it was not, so I would stop bothering...