Office Depot — Local services in Seattle

"NEVER HAVE I, EVER....."in my life, left a store nearly in tears from both, FOR BEING FORCED TO LEAVE, WITHOUT EVEN A REASON OR EXPLANATION AS TO WHY, AND THEN BEING TOLD I CANT PURCHASE THE 15 TO 20 ITEMS, I JUST spent a hour and a half, GETTING....ON CRUTCHES! MIND YOU; AND THEN NOT EVEN GIVEN THE CURTOUSY WHEN I ASK AS TO WHY, the sudden unreasonable kicking out, but....I get,only a rude! "NO we don't have to tell YOU anything" SO I honestly ask was it because I took too long and meagerly went down almost every isle! It being first of the month I just got my SSDI, SO I WAS GETTING ALL THE NECESSARY THINGS I HAD PLANNED GETTING WHEN I WENT THERE TO BEGIN WITH,AND WHATEVER ELSE I SAW THAT WAS INTERESTING, ....SO STILL NO REASON AS TO WHY I CANT EVEN PURCHASE THE THINGS ALREADY IN MY CART, I PLEAD DO YOU THINK I DONT HAVE MONEY OR DONT PLAN TO BUY ALL OT THE STUFF, WHICH WAS IDK $150. AROUND!? I tell them please you can search me 💯 and my back pack that was underneath the cart entire time.....AND STILL! "NO EXPLANATION AS TO WHY I WAS being profiled in such and un called for manner, OH AND THE EMPLOYEE WAS DOING THE FAKE ,SHOP/STALK ING IN MY ISLE EVERY DAM ISLE HAHA...WHICH I WAS FINE WITH HE WAS NICE AND I HAD NO REASON TO WANNA HIDE....BUT STILL AS I AM LEAVING..EMBARASSED N ENRAGED BUT MORE POWTINGFR DREADING THE THOUGHT OF BUSSING TO A DIF STORE N REPEATING THE PROCESS FOR NO DAMM REASON...I ASK TO TALK TO A MANAGER...*CARL SAYS HE IS AND RUDELY ESCORTS ME TWARDS THE DOOR....I TRY A LAST ATTEMPT "WELL CAN YOU AT LEAST LET ME KNOW AS TO WHY YOU THINK; I'VE DONE ,WHATEVER IT IS, IM RUDELY BEING TOLD TO LEAVE?......JUST SO I DONT DO IT BY MISSTAKE SOMEWHERE ELSE AND I CAN CORRECT MY BEHAVIOR....IGNORED...WITH A COCKY SMIRK N A SHRUG...AND NOTHING! SO AM EXITING AÑD THE "CARL" QUICKLY TRIES TO KIND WALK OUT RIGHT AFTER ME,,,SETTING THE BEEPERS OFF! ;HE YELLS "SEE U BEEPED WHEN U WENT OUT......I WHIPPED AROUND AND WALKED BACK THRU SAYING" WTF!" NO I DIDNT YOU SEARCH ME RIGHT NO, DROPING MY BOOKBAG TO THE FLOOR AND HE EVEN TRIES TO SHADY LIKE WALK BACK THRU WHEN IM COMING BACK IN I STOP N LET HIM GO THRU ALONE ! SURE DID BEEP ..I WALK THRUE N BACK NO BEEP WHOLE TIME HIM KNOWING HE PURPOSLY SET IT OFF..AND ID EVEN UNDERSTAND IF I HAD BEEN A FREAQUENT COSTOMER AND MAYBE SEEMED SKETCHY!.... BUT NO IT LITERALLY WAS MY FIRST TIME EVER.....YA SORRY SO LONG WINDED IT JUST REALLY...

I'm not quite sure how this location has so many glowing reviews - maybe I was in on a bad day, maybe the service was better several months ago.

I have had, I think, one of my worst experiences at a printing establishment I have EVER had in my life. For starters, quoted times for a simple multi-copy (40 pages) 11 x 17 Black and White print job were upwards of a week when I first arrived. I tried to explain it was a straightforward job, but no dice. They invited me to use the self service. Never had to do that for such a straight forward job, but okay, fair enough. I had questions about the process but the person manning the desk simply left. After I flagged down another employee to ask questions and then returned, the USB connector simply wouldn't work with my external. I waited for what was easily 20-30 minutes for assistance and nobody was around. When a staff member finally came around I was largely ignored until he cleared people that had arrived after I had been there.

These are things I can forgive, however. I get it, I've worked service industry work before. What really set me off is this next part:

I explained my situation and he explained that yes, it seemed they didn't accept external drives in the self service area. So I asked "Is there anything that can be done? Can I just transfer this onto one of your USB drives to get this job done quickly?" And, bewilderingly, this man looked at me, said "You can BUY a flash drive." and flashed a deep smile at me afterwards. I was furious at the cheek of suggesting I buy a flash drive to complete a project I KNOW they can do quickly, but I composed myself and asked if there was anything else that they could do to help me. But apparently, any thought of helping me complete the process was simply not on the table. I was told that they "MIGHT be able to help me get a print job completed through the normal process, but it wouldn't be done for a full day at least". This simply wouldn't work for me, so I left.

I've worked with a variety of print shops in several states, and I have never been so disrespected, ESPECIALLY for such a fundamentally simple job to complete. This experience has soured any chance of me suggesting Office Depot as a viable printing service. If I ever get the chance to return the favor on a massive project, you can bet it won't be through an Office Depot ever...

The only reason I left a one star is because Rachel from Customer Relations was an absolute super star. I called her in the morning because I had a return that was past return date. The gentlemen at the Lakewood location was super helpful and pointed me to the corporate number I needed to get my return accepted, it was a never opened package my business ended up not needing.

Rachel informed that she would process the return for me all I would need to do is drop it off at the 1751 location (where I picked up my package originally), which is why I’m writing this review.

I left the return with cashier #1 to figure things out with her management team while I shopped. After I finished shopping and returned to the register Philip the manager and Jordan informed me they would not accept the return and that the return was to be picked up at my place of business, not their location. I assured Phillip and Jordan that that was not correct and that the person on the phone earlier that day had told me explicitly to drop off my return at that location. They sent me away with accepting my return didn’t offer to call and clarify information.

When I got in my car, I called back the number from this morning and was lucky enough to get Rachel again , she informed me that just 30 minutes ago someone went into my online return and changed the shipping address to my place of business instead of accepting the item.

Rachel went above and beyond to reach out to the store directly to see if she could resolve the situation on my behalf, and the cashier answered the phone but when she tried to get management on the line, they didn’t answer the line disconnected on me and Rachel.

So disappointed in this experience, I don’t intend to shop at that location ever again, even though it’s the closest to my place of business. I literally had to rearrange my whole schedule for the next two days in order to get this return a task I was looking forward to getting off my to do list. Again, Rachel is a superstar so is the cashier but the rest of the team at this location were the worst. Also the store is raggedy looking on the outside, in a sketchy part of town and it’s one of the smallest Office Depot...