Mercedes-Benz of Seattle — Local services in Seattle

I dropped my car off at 9a with Brandon in Service at Mercedes Benz of Seattle. He assured me that my vehicle would be ready between 3p to 4p. He did not go into detail about price. He mentioned it would be an oil change and standard operation maintenance. I was advised that if the vehicle needed any additional work that I would be contacted. 

By 530p I had not heard from Brandon or the team, so I placed a call and was advised that Brandon went home at 5p and there was no update on my car. I was promised a call back before closing at 8p. I was never contacted. 

The next day, after taking another day off work because I had no car, I called the service center at 1030a shocked that I had not been followed up with. The first person I spoke to put me on hold and hung up. I called again and was routed to Brandon’s vm. I called a third time and asked for a manager. I was then transferred to Eric B. Eric was able to tell me that my car needed some additional work. I asked why I was not called to make proper arrangements ahead of missing out on another day of work, Eric didn’t know. I asked to just return my car without the additional work as I could not afford to be without a car. Eric had no solution, like sending a loaner or rental, and instead asked me what I wanted him to do insinuating that he would give me a discount. I was offended. I asked for my car and he very dryly said "your car is all buttoned up and ready to be picked up". At this point it was 11a, I asked him what time they opened and he confirmed 7a. I asked why it took 4 hours and me calling for someone to tell me this. He had no answer for me. I requested a shuttle and asked for an eta, he said 30 minutes. After 30 minutes someone called me and asked "what area are you in?’’, as if they didn’t have my address. He said he was leaving the dealership at that time, so I waited another 30 minutes. 

When I arrived to the dealership I asked for Eric. When he came out he was smug and facetious saying he didn’t know where Brandon was but would call him out so that I could speak with him directly. He also mentioned that they would offer me $180 discount, bringing my total to just over $900. I was surprised and frustrated. I let him know that was not good enough and to try again. He then asked me what I wanted, again. I asked for another $180 off the bill if nobody was going to take any accountability. He boldly said ‘That’s not going to happen’. As a manager, if you cannot navigate conflict, take accountability, and provide appropriate resolutions based on bad service, you should not be a manager. Especially asking someone what they want if you’re just going to say "no" like some petty tyrant. I asked for another manager, Roland. I was advised that Brandon and Roland had actually just conveniently gone to lunch. I said that I would wait for them to return, to which Eric told me to wait in the waiting area. 

As I stood there for another 20 minutes, Eric called me back over to say that It was actually going to be another hour on their lunches and that he wanted to reassess the resolution. He finally offered me something more worth my time, however I was still waiting to talk to a real manager. Eric said that Roland would call me (hasn’t yet). While ringing me out Eric made a comment about "everyone" being adults about this whole situation to which I replied that I was the only one being an adult. Eric then mocked me for being justifiably upset and said "you're being an adult?". Nobody called me, allowed me time to make arrangements and I was treated like me or my time didn’t matter, all while missing out on more work. 

I pay top dollar to take my car in to Mercedes to be serviced and I expect top tier service. It’s touted all throughout their hold recording on the phone. I didn’t experience any of that amazing service or empathy. All I was asking for were answers as to why nobody communicated to me that my car would be out an extra day than I was quoted. The way this team operates is completely unprofessional with...

Not All Superheroes Wear a Cape 🦸‍♂️

I saw an ad on Instagram and decided to leave my email on the Mercedes-Benz Seattle website. Not long after, I got a message from Said Ibraguimov, inviting me to come check out their cars.

This was my first Mercedes, and while I was excited, I was also a bit lost with all the options and programs they offer. Thankfully, Said made everything easy. He was super respectful, patient, and helpful in walking me through what Mercedes has to offer. He explained everything about the models, the tech, and the overall Mercedes experience, which made me feel like I was joining something really special.

Said asked all the right questions—what I was looking for, what I expected from a car, and how I planned to use it. Based on that, he recommended a few options, and we later narrowed it down to three: the C 300, GLC 300, and GLB 250.

I couldn’t decide between the C 300 and the GLB 250, so Said suggested we test drive them. That was a game-changer! He really knew his stuff and showed me every cool feature during the drives. Honestly, after that, it was hard not to want a Mercedes (lol 😁).

Here’s where I got stuck: I loved the C 300’s looks, but it didn’t have enough space for me to feel comfortable (I’m a tall guy). The GLB 250 had the space I needed but didn’t wow me visually. Said and I brainstormed some ideas and ended up finding a GLB 250 with an AMG package. It looked amazing and had all the space I needed—problem solved!

We worked out a deal I was happy with, and I signed the lease. I’m so grateful for Said’s help and guidance. He made my first Mercedes experience smooth, fun, and totally stress-free. No pressure, no sales tactics—just honest and helpful support.

If you’re thinking about buying a Mercedes, ask for Said. He’ll make it happen and make sure you’re thrilled with your decision.

Bonus Points:

Said gave me a crash course on warranties—manufacturer, dealer, and extended—and explained how they work. Honestly, I didn’t even know half of that stuff existed before.

He broke down maintenance plans, why you need them, and how they save you money in the long run. It felt like a mini financial planning session for my car.

He walked me through all the perks and loyalty benefits of leasing, including how to exchange your current car for a new one at lease end. Super helpful if you’re new to leasing like me.

Showed me the lounge zones, stocked with coffee and water ☕️

And the cherry on top—Said put a big red bow 🎁 on my car after the sale and took a few pictures of me with my new car

Said didn’t just sell me a car—he gave me the full VIP experience....

Review for Mercedes-Benz of Seattle – Kelsey & Derrek

Thank you, Kelsey and Derrek, for everything you’ve done to help turn around one of the worst experiences I’ve ever had buying a brand-new car.

I purchased the car of my dreams — but from the start, it was a nightmare. The window wouldn’t stay up, the car gave off a burnt smell that filled the garage and even seeped into my home, and it often felt like the engine was overheating. For more than a week and a half after purchase, I went to the dealership every day trying to get help. While everyone I spoke with (five managers and service staff in total) was polite and tried to assist, I felt like I was being dismissed — even after taking time off work and bringing my new car in twice for service, additionally with two overnight stays.

Eventually, I told the dealership I didn’t want the faulty car back. I bought a brand-new car, not one with ongoing issues, and I didn’t want to be stuck paying for something that made me feel anxious and frustrated every time I drove it or even looked at it.

I was frustrated and deeply disappointed in Mercedes-Benz — until Kelsey and Derrek. From the moment we connected, Kelsey was a breath of fresh air. She genuinely cared about making things right and never stopped advocating for me with management. Derrek, the Sales Manager, was equally understanding and solution-oriented. When I requested a replacement vehicle, he didn’t hesitate — he immediately took the initiative to locate a nearly identical car from another state and worked his magic to have it brought up to Seattle.

Kelsey stayed in constant contact throughout the process — listening to my concerns, communicating with her team, and making sure Mercedes-Benz took full responsibility for replacing the faulty car at no additional cost to me.

We’re still finalizing the resolution, but thanks to Kelsey and Derrek, things are finally moving in the right direction. They both turned a nightmare into an experience that has restored my faith in the brand.

Kelsey has gone above and beyond — not just as a salesperson, but as someone who truly cares about her customers. Over the past two weeks, she’s become more than my sales representative; she’s become a friend.

Kelsey, thank you for your patience, professionalism, and genuine care. Mercedes-Benz of Seattle is LUCKY to have you. You’re not just selling cars — you’re advocating for your customers and doing what’s right.

If you’re looking to buy a new Mercedes, go see Kelsey. She’ll go above and beyond to make sure you...