Seattle Children's Hospital Emergency Department — Local services in Seattle

I brought my 10 month old daughter into the emergency room 2/2/18. She had a positive influenza B test on 2/1 at providence in everett. She was continuing to have issues breathing, due to a congenital airway disease and the flu. I work at a different emergency room in Seattle. I know the flu is high and the risks involved with it. That being said, I know when it's an appropriate time to take my daughter into the ED. I chose to drive from Smokey point to Seattle, passing alot of other emergency rooms, because I thought that children's was the best place for my daughter. Upon check in, it was obvious that it was busy. Like I said, I work in the ED and I know wait times are expected, especially during cold and flu season. The RN that checked us in was great. She was busy and it was apparent that she was being pulled in different directions. The issue was with the triage nurse, Amy. They called us into triage. There were 2 women in the room. Neither of them introduced themselves. I had no idea what their positions were at the clinic. Amy pointed to a chair and told my 4 year old "sit". She didn't say anything else, didn't introduce herself, ask why we were there. She then said "I'll take her and took my baby out of my arms". I was very uncomfortable at this point. The other lady in the room then asked me what medications is she on. I listed the medications. I kept my eye on my baby, because I had no idea what Amy was doing to her. She didn't tell me if her vitals were okay. She didn't make me feel comfortable, because obviously this flu epidemic is scary for parents. Especially when your child is positive for the flu. We waited another hour before leaving. The wait was not the reason we left. We left because after sitting there and seeing how uneasy the triage experience was for other parents in the waiting room. I decided that children's was not the hospital I thought it was. I did not feel like they had my child's best interest at heart. My daughter was a number to Amy. I felt like she was a statistic for the flu epidemic. I complete training every 6 months on reporet and patient care. Amy was the second person I had interaction with tonight. The interaction changed my view about children's hospital. I would assume that compassion towards the family and the patient would be a requirement to be employed at children's hospital. People are dying from the flu. My daughter is not only 10 months old, she is even higher risk because of her airway disease. My daughter is also deaf in one ear, I moved back from Nevada just to recieve care here in my home town of seattle. I will avoid her future care at...

We were told the max wait was 2.5 hours and when I mentioned we might go home because our baby needed to sleep and there wasn’t anywhere dim or quiet in the area, they recommended staying anyways and said they would bring medication for her soon. After 3 hours they had not brought anything and the nurse at the front was extremely rude when we inquired about it, she also said they couldn’t tell us when we’d be seen by a doctor but “there are people in front of you.” Our baby had thrown up all over us when we got there and it took conversations with three people and 30 minutes to get anyone to help get us a change of clothes, and then they each told us something different about where we should wait. There wasn’t any water or food available in the hospital and when we asked for water for our baby they tried to make us sign a bunch of forms to charge us before they would give her the water, which was strange especially because a nurse had given her an anti-nausea pill when we first came in, so clearly they were allowed to provide care. Overall, the staff seemed confused and honestly flat-out incompetent. I don’t know how the doctors are because we were never able to see one. Our baby was screaming for much of the 3.5 hours we were there and her condition was worsened by having nowhere to sleep or relax. The staff showed no compassion or care for her, and if anything the woman at the front seemed gleeful about causing us more stress. Also, when my husband tried to change our baby both of their changing stations were labeled as out of order, and when he mentioned it they said “oh, we will let facilities know” which was strange because they had clearly been out of order for a while and already had signs marking them as such. They also had signs in the bathrooms saying “Please stay, don’t leave, we are here for you.” Literally. So, it seems like a lot of people walk out due to inadequate care. It was a tough decision for us to leave, but we decided the lack of hydration and sleep were likely worsening her condition so we felt like we didn’t...

0 STARS. Extremely disappointed in the lack of help and compassion my daughter received from Children's hospital ER doctors on Saturday 3/6/21. My daughter was being treated at our local Hospital where she was diagnosed with Serotonin Syndrome. The hospital we were at called Children's to consult about this rare condition caused by her prescriptions. Children's Hospital suggested we get transported from Arlington to their hospital because they were better equipped to handle this sort of disorder. We were told that she would be admitted into Children's upon arrival and she would be held overnight for observation and treatment. We arrived at 7PM, My daughter was completely sedated upon arrival due to seizure like tremors. While at Children's' they took her vitals, more blood samples, an EKG and diagnosed Serotonin Syndrome again (but gave me a lame excuse when I asked why they listed under diagnosis on paperwork, "hyperreflexia of jaw& abnormal reflex" instead of Serotonin Syndrome, apparently their computers list this diagnosis instead when the type in the Serotonin Syndrome). Around 9PM a nurse told me they were discussing discharging my daughter and that she would be back. No one came back in the room for hours. Not even when I pressed the nurse call button to explain that my daughter was thrashing while still sedated. It took a second call to the nurse and an hour later before anyone came in. That's when they said she was fine, she's sleeping. I responded that she's sleeping because of the medication and that I wasn't comfortable leaving with her like this but they signed our packing papers anyway and said follow up with our MD Monday. My daughter had a major episode yesterday (Sunday) and I ended up having to take her back to our local hospital. I always thought Children's Hospital was a good place until I saw first hand how they treat their patients. My daughter deserved better. Children's...