Audi Sewickley — Local services in Sewickley

I have been a customer for 15 years and without a doubt the worst service I have ever received. After making the appointment 3 weeks prior for my state inspection/emissions and an issue with a fuse, I dropped off my SUV the day before. I received the standard estimate along with the text to accept/decline suggested maintenance early in the morning the day of my actual appointment. I responded within a few minutes and accepted the inspection/emissions along with replacement of all 4 brakes and rotors, declining a $40 charge to replace a fuse. Total estimate approximately $2400-$2500. At end of day, expecting to my vehicle to be completed, I learned that the work would extend to a 2nd day. Knowing that only 2 brakes/rotors required work in order to pass inspection, I decided to wait and complete the additional work another time since I needed my vehicle. I was told that the 2nd set of brakes/rotors was currently a work in progress and that all maintenance employees have left for the day and I would have to wait until the next day to retrieve my vehicle. After not receiving a call/text with the status in the morning, I decided to call them and ask if I could pickup and they confirmed it was ready. Drove out only to discover the brakes/rotors that would have passed inspection were replaced, while the pair that were faulty were not. I only discovered this when I noticed the inspection sticker was not on my windshield. You would think a competent individual would have provided this information since the purpose of my visit was primarily for inspection/emissions. After listening to excuses related to being understaffed and communication problems, I was forced to leave my vehicle with the promise of it being delivered to my home later that day. After again not receiving any updates during the afternoon, I decided to call and find out the status. I was told my vehicle was still in the lot and they would require another day to complete the repairs. I told them again I needed my vehicle and would have to schedule another appointment. On my drive 3rd trip to Sewickley, cell rang and now apparently they started the additional work. I then turned around returned home and waited as they promised the complete by end of day. 4th trip I finally retrieved my vehicle. Keep in mind they now charge a 3% fee if you pay using a card and always check to see if they applied the discounts via their mailers. Since I had to pay twice (first with the a check) and 2nd with my card and typically don't carry a checkbook with me , they did not waive the 3% fee. They also did not apply the discounts until I brought it to their attention. A few suggestions from my end: work on what needs to be done first to pass the inspection; keep your customers updated, it's a quick text; and don't make excuses to customers about being understaffed, those complaints should be forwarded to your supervisor/corporate. To other customers: check your invoice, ask questions and get firm dates/times when service will be completed. Too many mistakes by the staff during one appointment. Crossed my mind if this is standard protocol with the intent to squeeze every last nickel from...

The deplorable service and the pathetic nickel and diming that have become the norm at this dealership have driven me to write this review. I dropped off my car for an appointment that I made for a routine inspection and emissions test and picked up a loaner without incident. At 2:04, I texted the service number to ask when the car might be ready, but I never received a response. At 3:41 I called the number and spoke to a rep who told me that my car would not be available that day. The following morning I called the dealership to let them know that I was on my way and to ask if they could have my vehicle pulled up and ready for pick-up since I would be pressed for time. They didn't. The dealership now charges a 3% charge for credit card transactions, a relatively new fee. As I was signing, the service representative asked me if I put fuel in the vehicle (again, a relatively new requirement; I have been coming to this dealership since 2017). I told her that if she wanted to charge me for fuel to go right ahead, but to do so would be morally reprehensible since the only reason I used any gas at all was due to their inability to return my car on time. As it stands, I had to drive all the way home and all the way back to Sewickley. I told her that if she wanted to charge me for fuel to go right ahead, but to do so would be morally reprehensible since the only reason I used any gas at all was due to their inability to return my car in a timely manner. I also told her that the customer service at this dealership has really gone downhill. The sales rep said nothing. About a block away, I noticed the maintenance wrench indicator was showing; the garage did not reset the inspection due maintenance indicator which cannot be reset without a professional-grade code-reading device. This is twice in a row that the mechanic/garage has forgotten to do something. If this is what I see, what are they not doing that I don’t see ? Yesterday I received a satisfaction-text. Given that I never received a response about the pick up time, I replied, “Do you mean like how I texted this number to check on my car and nobody responded and then I had to call hours later only to find out that, no, my car would not be ready that day? I’m sure these texts are all automated and nobody checks. What a farce!” No response. Since this dealership changed hands, I find so much of what they do to be tacky. Audi is a luxury brand, one that I will no longer support with my purse strings. I will never buy from Audi, VW, or any of its affiliate brands. (Review edited due to limited character allowance; I have a lot more to say!). For a company that is struggling right now, you really need...

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I am a Sewickley resident, and believe strongly in supporting all of our local businesses. That said, I can no longer recommend Sewickley Audi, as they do not represent the class and dignity of what makes Sewickley what it is. Maybe The Sewickley Car Store should pay their sales staff commission, like other auto dealerships. This may make for a better car buying experience for EVERYONE. The Sewickley Car Store does not represent this fine brand well, as the culture of this dealership is so sub par. I attempted to purchase an R8 off of their show room floor, and they treated me as if I was there to rob the place. I never think of race, in any aspect of life, because I feel it has become an over used, and over hyped distraction in our current society, however I struggle to find the reason I was treated so poorly. Was I so naive that I didn't recognize blatant racism on display?? On my first visit, I was barely acknowledged. Stupid me, returned to ask more questions about the car. On my second visit, I ran into a young, very engaging sales person named Jake. Nice person, who was truly passionate about the cars. He was such a breath of fresh air, that I almost forgot how I was initially treated. As we were discussing the car, I asked some specific questions about the service aspect of the car. A very nice young man named Brandon (a service advisor) joined in the conversation, in an attempt to help sell me the car. To my shock and dismay, the service manager, Matt Liggett came over and ripped into Brandon for talking to me, right in front of me, as if I wasn't in the room! To say I was mortified would be an understatement. I left without further comment. That night, I purchased the R8 from another dealership.

So to complete this story..... I took delivery of the R8. Great car! The display lets me know that it is time for an oil change. I call Brandon (the very nice service advisor), and he sets up an appointment for approximately a week later. He congratulates me on my choice, and tells me how excited he is to see the car. 22 minutes later, Matt Liggett (the arrogant service manager), calls me to inform me that Sewickley Audi will not service my R8, and no longer wants to service any of my cars. Again, I am looking for a reason that I am being treated with such disdain?? Let's just say I HIGHLY recommend the purchase and service of all Audi products be done by Audi Pittsburgh. The experience is...