Ashley — Local services in Shakopee

I am extremely disappointed in my experience with Ashley furniture in Shakopee. On November 24, my boyfriend and I went to Ashley furniture to pick out a couch. Anthony was the sales person that helped us. He was very friendly and helped us pick out exactly what we wanted. He told us about two weeks for our couch because they did not have the color in stores that we wanted. We got all checked out and paid and we’re just waiting for it to be delivered to our house. Throughout this time we have called Ashley furniture 5 to 10 times wondering when our couch will be delivered every single time we called we got a different date as to when our couch would be delivered and the day kept getting pushed further and further out than what we expected. If we would’ve known it, would’ve taken this long to get this couch we would’ve went somewhere else to get it because we were in need of a new couch. On December 9, they told us that part of our couch was in so we decided that we will just go pick up the two pieces that have arrived. We get home and unloaded the two new pieces of our couch into the house and open them to discover that they gave us two different color couches when I called Ashley furniture to tell them about what happened. The guy laughed at me on the phone. I was extremely angry and disappointed with the experience. I have been receiving from Ashley furniture at this time. They told us that when we come to pick up the other piece we could bring back the wrong color and exchange it. They offered us a $50 gift card to Ashley for the inconvenience. When my boyfriend went back to get the right color piece and exchange out the wrong color, they told us that by December 17 or 18th, the Ottoman and the other piece of our couch would be in. So my boyfriend and I have set aside time another time to rent a trailer and go pick up our couch. My boyfriend just called today to confirm that our couch was in and the person on the phone told us that now it will not be in until the beginning of January. I am extremely upset and disappointed with my experience that they kept changing the dates and pushing it out further. And got the wrong color when we picked up part of it. This has been an exhausting experience and very frustrating because we have set aside time to be able to go figure this out and now we have to wait even longer and take off time again to come and get the other pieces and we still don’t have a...

We went in looking for a sleeper sofa. A very nice gentleman helped us out, catching us by the door. Other sales associates were sitting around waiting for the day to end. We found what we wanted and were about to check out. It was $60 cheaper on their website but the sales associate had trouble getting the system to reflect the online pricing so he tried asking Mark Olson, another sales associate, for help and insight. Mark was a cranky middle-aged guy in an ugly, oversized, tan 90s tweed sport jacket and kept giving our sales associate lip about how the system would automatically update itself to reflect the price. Mark was incredibly rude to our sales associate and went back to his computer to look at the store's website. Eventually, our sales associate figured it out with the help of a different sales associate and we were on our way to check out. Mark stopped us and told us we couldn't purchase the sofa sleeper, a $880 or so transaction, for the online price and would have to settle for the in-store price of $940. This was because the sofa sleeper wasn't available to be purchased online (it would say "see in-store"). Quite understandable but we declined to purchase the sofa due to Mark's behavior. He was incredibly rude to our sales associate the entire time and seemingly bent on making sure we couldn't save a measly $60. I have no clue why a person like Mark Olson ever got hired, or ever is in the sales business, but he was a toxic, ugly person. Maybe he was mad because it was a bit past closing time on a weekend (maybe you guys should close earlier?) or maybe he was mad he didn't get a sale (maybe he should be engaging with customers instead of sitting on the sofas?) Mark wasn't even there to help us in any capacity and we have no clue why a coworker would come in and ruin someone else's sale with his nonsensical attitude.

We felt very bad for our sales associate and were left in a very awkward situation. I would avoid this store mainly because of this particular sales associate, Mark Olson, and I would very much suggest to our sales associate to find a new store to work for.

EDIT: They suggested to email them (see blow) and I did, with no reply so far. I'm thinking they post these responses to seem to care more than to actually want to...

I ordered 2 chairs, kitchen table, 6 chairs and a bed last Tuesday, 11/26. I spent over $10,000. I was told that it was to be all delivered on Wednesday, 12/4. My husband stayed home to take delivery of the items. I got a call from the delivery person stating they would be there in 20 minutes. Perfect, they came with only the bed to be delivered. I called the Shakopee store and they told me that the sales person put on the sheet for pick up. I was transferred to delivery back and forth 3 times. NO one would take responsibility. I asked to talk with a manager at both sites. I got a call from Marcia in Sioux Falls SD. She said she would call the store and set up the delivery. When she called back and said it would be 8 more days for the other items to be delivered. Marcia didn't care that my house was in disarray because I moved all my other furniture to accomodate the new furniture. My husband and myself are very angry about the entire transaction. So I called the store and told them to cancel my order. Marcy in the Shakopee store said sure, the $2,200 would go back on my card within 2 to 5 days. I told her that I still wanted Mark the Assistant Manager to call me and she said sure. I can't believe CS wouldn't try and get us the furniture in a timely fashion. The owners of the company must not care that they lost money. Don't worry, I will spread the news about the horrible customer service I was given. Thank you for this rant! Jane

Just got an email from the store- but on 12/11, got a message on messenger saying how sorry they are to hear about my experience. If I give them a phone number, they will reach out to me. On 12/12 I gave them my phone number. on 12/12 I got a message stating someone will be in touch soon. They must be really busy not delivering items to other people. What a...