Went in with my Sister to try this place out and I sure hope they step up their game. Arrived at 7:15 and were 13 people in the place and 9 of them were already eating. Finally at 7:35 we were asked if we would like something to drink. Around 7:45 they finally took our order. Over 20 minutes later we rec'd our food, an extremely overcooked hamburger with 3 mushrooms on it - my Sister had ordered it medium. My "lobster" bisque was served in a coffee cup that was only half full, had not one piece of lobster in it and was so salty I couldn't even handle a spoonful without chugging down my water. I complained to the owner about my food and he said "lobster bisque doesn't have lobster in it", I laughed and he upgraded me to the lobster bites at no charge. By the time I rec'd the lobster bites it was after 8:20 and they were extremely salty but I was so hungry I just ate them anyway. I'm not writing this mean or vengeful but to let ownership know how incredibly bad of an experience this was so they can fix these issues. An hour for a happy empty coffee cup of salty soup and a charred hamburger plus the bill was over 25 bucks is unbelievable. Please work on your customer...
Read moreWish I could give this more stars because I had a lot of hope when first sitting down. The owner was at the bar and was very attentive to everything going on around him, and making sure that everyone was taken care of! 5/5 stars! Now on to the service. Our bartender was Sue and she was very nice and also attentive to us making sure our food was good and the our drinks were filled. 5/5 Lastly, the food. We ordered a pretzel to share and when it came out it was cold. Like it had been sitting for a while. I did send it back and when it came back out it wasn’t much warmer than when I sent it, but whatever I didn’t want to be a pain. Then came our entrees. My partner order a burger which he said was very good but the bun did not with stand the burger so he did have to eat it with a fork. I order boneless wings and well that’s what they were. Nothing wrong but nothing to really write home about. We did not try any of their beers but the owner was very informative about how he makes them plus all the different ones there are to try. I would try this again, but I would definitely order...
Read morevisited this bar on a late night, as I live just three houses down. Upon entering, I noticed a couple being served on the other side of the bar. After waiting for a few moments, the bartender finally noticed me and I greeted her, but unfortunately, she seemed a bit snotty and didn't greet me back.
When I ordered a beer, I was disappointed that the bartender did not engage in any conversation with me or offer any recommendations. It took three minutes for her to hand me a menu, but again, there was no explanation of the specials or any other helpful information. Overall, the customer service was subpar and did not meet my expectations.
Based on my experience, it appeared that the bar caters to a specific demographic, perhaps those who are regulars or have a closer relationship with the staff. Unfortunately, I did not feel welcomed or included in this environment.
While my visit to this bar was not pleasant, I hope this review can serve as a helpful insight for others who may be...
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