Storage Rentals of America — Local services in Shelbyville

Warning to all storage seekers! After storing my belongings in a climate-controlled unit, I was shocked to find them covered in mold and mildew. The property manager confessed that the HVAC system had malfunctioned, leaving me with ruined items. I spoke with the district manager several times to rectify the issue, and it was very challenging to get any sort of resolution. Finally, when I found the regional manager’s information on my own (because that’s the only way I could retrieve it), I was then contacted by the district manager again to notify me that they would give me a refund for two months. While I appreciate the compensation of $784, it will still not cover the entire cost of my losses. They claim to not be held liable for the mechanical failure of heating/cooling systems so why do we pay higher rent for this service? The failure to promptly notify tenants of HVAC issues represents severe oversight and a horrible disservice on their part as well. My experience serves as a cautionary tale - if you value your possessions, seek storage...

When they put locks on your unit that were supposed to be removed more than five days ago and you drive an hour and a half to open your storage unit only to find out the red lock has not been removed. And they are nowhere to be found it closed on a week day. Either this is negligent and Pure laziness, or it’s a computer error. But I highly doubt the an error though. No information on your account to tell you before you come all that way no information given from the corporate number. It’s just you and the silly property managers. No one else can help. I will definitely be taking my business elsewhere at the end of this cycle. This is not a one off thing this is happened multiple times with different reasons such as gate code error not...

I have been renting from this place for about 1 1/2 months with the "heated and cooled." They had expressed to me that "it is not climate controlled and with that being said it doesn't control humidity in the units." So some how lots of condensation came onto my table and furniture which in return tuned into green mold. So I wouldn't be using the heated and cooled units from this facility unless it is climate controlled which it is not. I have learned the hard way you can take this advice or leave it. But its a chance you take on your personal belongings. Good Luck to...