J&B Quality Home Furnishings — Local services in Shelbyville

We purchased a sofa, loveseat, and recliner set here in the early months of the COVID pandemic. We were able to take our sofa and recliner home the same day as purchasing. We did have to wait roughly a month and a half to receive our love seat, but the customer service was excellent, and we loved the furniture so much we were willing to wait. When we received our love seat it came packed nicely in a box so we did not unbox it until we were home. As we placed it next to the other furniture we realized it was the correct love seat, but the color was completely different! It did not remotely resemble the color of the existing furniture. After speaking with the store, they told us due to COVID something had changed in the process of making the furniture which ultimately changed the color. Luckily after some MAJOR effort on the stores part, they were able to find us a love seat and sofa (which had some wearing already so the store traded with us at no extra cost) that matched the same manufacturing date as our original furniture purchase! The store owner took time out of his weekend to pick up the furniture that was to be traded from our home, drive to Kokomo to drop of our furniture and pick up the new, then bring the new furniture to our home. The customer service that was provided by this store was ABOVE AND BEYOND! We will be a...

I had just moved in the area and went into the store browsing for some furniture. The sales representative was very polite, asked me what I wanted and walk me around the store discussing the type of furniture I would like and colors. Knowing I was I had just moved in. She made arrangements to have the furniture delivered ASAP. The delivery people were very friendly and helpful and brought the bedroom box springs and mattress a week sooner than expected. The delivery people also put the furniture exactly where I wanted it and made sure there was no damage to the furniture and that I could set easily without damaging the wall in my very...

We received our new mattress from here a couple of days ago, I can say I haven’t slept this well in over a decade! This is the fourth mattress we’ve bought in the last five years. Rochelle helped us find the perfect mattress for us, from the Johnson City Bedding line. We went with the top of the line model, and the price was very low in comparison to many other brands we’ve looked at or bought. Delivery was smooth and easy, and we are thrilled with our purchase! It’s so nice waking up from a full night's rest without our shoulders, hips and backs hurting, and tired from a night of just trying to get comfortable! ...