Lighthouse Storage — Local services in Shepherdsville

I've been at lighthouse storage for years at this point. I love that I could contact them at any time and paying over the phone with the system is easy.For the main part they do keep the building clean they do keep trash out they do watch the cameras. Everytime I pay with the phone they do send an email receipt right away no issues ever. I have moved lockers about 3 times (different size/different building) each time it was simple and straight to the point which was lovely. At one point the kiosk had broken in the lobby and they did allow me for an extension until it was fixed which helped a lot. Everytime someone breaks the gate it is fixed ASAP.

I have had some issues with them for example mice issues because the building is made of walls that are corrugated metal And attached to a straight strip of metal there are gaps where if you stand in the locker where the wall meets outside you can see outside of the building/sunlight. This has caused issues in the past I've had a locker completely inside no walls attached to outside but again because of this it allows mice to enter your locker and run around the building unfortunately. I have mentioned this in the past. Also I do pay for a building that temperature controlled. This obviously plays into that issue because it's not insulated so the building isn't truly temperature controlled in the summer it's hotter than outside and in the winter it is colder than outside. I have had a mattress ruined due to this issue and was asked if I had the insurance they offer I was not made aware of this when I signed up for a locker. I did get it for some time but I did end up dropped it because every year the rent goes up. I don't like that the rent goes up and these issues are not resolved. With that being said years ago I did ask if I could take care of whatever issues I had with mice on my own I was told that was okay. Another thing is if you lose or break your key on accident you cannot break your own lock also they do not have an emergency person to do that. I do wish they had trash bins/carts to move items as well. I did have a bin of food in my locker at one point (limited time chips) they were in the locker in a sealed bin where they were not touched. When I collected it I was told I broke the contract (I had no idea) when this happened I did appreciate they told me and let me correct the issue which it was getting shipped that day which is why I picked it up. The only thing I didn't appreciate was I felt scared and a bit frustrated/mad because of the way I was spoken to. I do believe respect goes both way but with that being said this is the only time in all the years I've had my things here I felt that way. Generally I do feel they are very kind it just came off more hostile than firm maybe a bad day? We are only human.

With all that being said I do believe the issues that I have are 100% fixable and I continue to choose them due to dependability/location/surveillance. I don't believe my rent should have gone up about $20 (about $5 increase a year )so far because of me maintaining the mice problem myself(no more issues in my locker) I have asked for a reduction they did not agree. But I am happy to have my things stored here. If you keep your things here the only thing I advise is keep them in the big Lowe's tubs and you won't have any issues with things being ruined. I do and haven't had any issues since.

I do want to add this review was posted after receiving an offer saying if I reviewed them I would receive $10 off next month which I've never been offered but do feel is really wonderful. I will be calling to confirm it is taken off thank you for reading if you made...

I am a repeat customer. Not only did I rent a storage facility last year, I rented a second unit after I sold my Motorhome. The SHEPHERDSVILLE location is extremely nice, exceptionally clean and well managed. I trusted my valuable possessions in their hands. There was no need to call around for pricing, these units are of top quality! In addition their customer service is phenomenal. They are available 24/7. I’d like to give an unbiased shout out to Beth, who reserved my new latest storage unit. Beth is a true professional. She treated me with the utmost respect. I would highly recommend her as “Employee of the Month”. Needless to say, don’t waste your time in shopping around for your next storage unit, Lighthouse Storage is your best solution to all your...

I left a 1 star rating because it didn't give me the option to leave a 0. Upon entering my unit that I hadn't even used yet, there was a dead rodent (mouse/rat) on the floor of the storage unit. I was charged $60 in total and had to buy my own lock. When I realized there was a dead rodent in there, I didn't want the unit and didn't want to place my stuff in lighthouse storage units anymore because they clearly have an issue with rats/mice. They refused to give me a refund and gave me the run around for weeks about said refund before finally informing me that it was denied when I called back...