Verizon — Local services in Sheridan Township

I disregarded family advice and visited the location, where I immediately explained the issue and required resolution. Unfortunately, the staff mishandled my already broken flip phone, roughly tapping on the non-functional screen, and advised me to accept a total loss. However, this was unnecessary, as all data had been transferred to a new phone, and their response demonstrated a failure to listen to my explanation. Moreover, they asserted that nothing could be done. I eventually contacted Assure (verizon) to initiate a factory reset, as the store lacked the requisite expertise and professional demeanor. ( The phone needed a request /aproval for the factor to reset it to be sent back, since it could not be done on the broken...

Asked for the newest Iphone with the largest amount of storage that they make. He sold me the 256GB and said that they don't make anything larger. After leaving I googled it and the 256 GB model is the smallest memory option. Additionally the salesman who happened to be the manager said that the phone wouldn't cost me anything if we paid off my original phone. Upon receiving my first bill, it was 20 dollars a month more than my previous phone's bill. Checking my account online, I had a payment plan to pay off the phone. It was not an in store deal, and I would be paying for every dollar of it. Could not be less satisfied. Outright lied to me about...

This store will do anything to make a sale including lying, cheating, or taking advantage of you! Beware of upgrading your cell phone. They do not disclose all of the costs until you get your next bill and then it’s to late. You have extra charges that wasn’t explained to you and are now bound to a new two year contract that you cannot get out of. Absolutely the worst customer service I’ve ever had. Verizon headquarters have been notified to look into these shady dealings. Go to Verizon direct or a different Verizon store. These...