Ace Hardware of Sheridan — Local services in Sheridan

I've given up on Ace. The people at the Sheridan store are nice, friendly and helpful, and the store is nice But their coupon program is completely bogus -- endlessly complicated and very difficult to qualify. Every time I try to use it, I get hit with some kind of disqualification or exclusion. "Ace Rewards" should be renamed "Ace Frustration." "Ace Rewards" creates much more badwill than customer loyalty. I've pretty much had it. It's not like there aren't five other hardware stores in Sheridan if you must buy locally. But today I came home and immediately ordered my item on the internet (not Ace) for a price less than if I had used the coupon. All I'm out is a wasted trip to town. Not going in there again unless I...

I used to shop here as much as possible. Loved the small store, local merchant feel. Late last year they started not accepting returns without a receipt which is just not the norm anymore with card transactions storing all data. This weekend I walked in the door and was literally rushed by the teller insisting that I leave my bag, containing my wallet, personal items and weapon, at the counter while I shopped. I was gobsmacked! The manager, recognizing me overrode the teller but the damage was done. It's not the tellers fault. Somehow it seems this small town merchant doesn't really feel like a merchant. More like checking through TSA at the airport. I will not be...

It's definitely the helpful place. I think that I've found everything I've ever needed thanks to the staff. The offer a decent selection, and ACE brand alternative for many tools. My main complaint is the prices feel a bit high for Sheridan. We now have a Home Depot nearby that offers competitive pricing and ACE still doesn't get that. But unlike the bigger box store, ACE is small – you don't have to walk five miles to find...