Fink's Jewelers — Local services in Short Pump

I recently had the absolute pleasure of purchasing two Rolex watches from Fink’s Jewelers, and I can’t say enough about the exceptional experience I had. From the moment I walked through the doors, I was greeted with warmth and professionalism that made the entire process truly unforgettable. I’m thrilled to give Fink’s Jewelers a well-deserved five-star review! Nicola and, I believe, Steve (forgive me if I got the name slightly off!) were the stars of the show. Nicola’s knowledge of Rolex timepieces was nothing short of impressive. He took the time to understand exactly what I was looking for, patiently answering my many questions and guiding me through the nuances of each watch’s design and functionality. His passion for the craft was evident, and it made me feel confident that I was making the right choice. He never rushed me, which I deeply appreciated, as purchasing such meaningful pieces is a big decision. Steve complemented Nicola’s expertise with his warm, welcoming demeanor. He made the experience feel personal, like I was being taken care of by friends rather than just staff at a store. Together, they created an atmosphere that was both professional and genuinely caring. They went above and beyond to ensure every detail was perfect, from helping me select the ideal models to ensuring the watches were flawlessly prepared for me to take home. What stood out most was how Fink’s Jewelers made this milestone purchase feel so special. Buying a Rolex isn’t just about the watch—it’s about the moment, the memories, and the meaning behind it. Nicola and Steve understood that implicitly and treated me with such care and respect. Even after the sale, they followed up to make sure I was thrilled with my purchases, which shows their commitment to customer satisfaction. The store itself is beautiful, with an elegant yet inviting vibe that makes you feel like you’re in the right place for such a significant purchase. The selection of Rolex watches was outstanding, and I could tell that Fink’s takes pride in curating only the finest pieces. I’m beyond happy with my two Rolexes, and every time I look at them, I’m reminded not only of their craftsmanship but also of the incredible experience I had at Fink’s Jewelers. If you’re considering a luxury watch purchase, I wholeheartedly recommend visiting Fink’s and asking for Nicola and Steve. They’ll make you feel like family and ensure you leave with a smile. Thank you, Fink’s, for making this such a memorable and joyful experience! I’ll be...

Another FIRST CLASS purchase & customer experience at Fink’s. This is my third 5 star review. I’ve purchased several Tudor timepieces, custom made pearls & diamonds, & now beautiful wedding bands for my fiancé & I. The entire staff is fabulous. Not only do they always stop what they’re doing to welcome me back when I arrive, but they always ask how my family & loved ones are. They’ve all bent over backwards to accommodate items & designs I’ve wanted, & I couldn’t be more grateful. I was finally able to bring my fiancé in from Indonesia for them to meet. They’ve been waiting over a year to meet her. My fiancé loved them all, & was so happy with their kindness & service. Vicki, Kayla, & her entire team picked out the PERFECT rings for us both, & we couldn’t be happier. They had our size in stock so we were able to walk out with them that same day. We’re both so honored for their expertise & to be treated so kindly by Fink’s. I truly can’t say enough good things about them & the Fink’s establishment. World class service, one of-a-kind items, & treatment. I’m so glad they were finally able to meet my fiancé in person from Indonesia & truly connect personally with her. Plus, they now could get a read of what jewelry & timepieces she likes. Therefore, the next time we go shopping at Fink’s (or the next time they get items in), they’ll already know exactly what we want. So we’re beyond excited to buy more stuff & continue our relationship. We can’t wait for the next one of-a-kind item to arrive so it can represent our love, our relationship (which was 1/2 a world away for years), & always remind us of how hard we work in life for success. Success not just for us, but our loved ones & the people that recognize & help us. God Bless you all & thank you so much. We will always be a loyal & proud Fink’s customer. Truly, thank you ALL @Fink’s Richmond! Cheers! ...

From the moment I walked into Fink’s Jewelry, I was treated with professionalism, warmth, and genuine hospitality. I recently purchased a Rolex from their store, and I can honestly say the experience exceeded all of my expectations — largely thanks to my incredible salesperson, Patrick.

Patrick went above and beyond in every possible way to make this purchase not only smooth but memorable. From the first consultation to the final moment I walked out with my timepiece, he demonstrated extensive product knowledge, patience, and a sincere enthusiasm for helping me find the perfect Rolex. He took the time to educate me on the various models, understand what I was truly looking for, and never once made me feel rushed or pressured.

What impressed me the most was how personal and attentive the service felt. Patrick maintained excellent communication throughout the entire process, keeping me updated on availability, answering every question I had, and making sure every detail was perfect — from the sizing of the bracelet to the presentation at delivery. It’s rare to find someone who is not only great at what they do but also genuinely passionate about it, and Patric clearly embodies that.

The store itself is beautifully laid out, and the entire staff at Fink’s was welcoming and professional. You can tell they take pride in providing a premium experience that matches the quality of the luxury timepieces they carry.

I am beyond happy with my Rolex and extremely grateful to Patrick and the team at Fink’s for making it such a seamless and enjoyable process. I’ve already recommended them to friends and family, and I look forward to working with Patrick again on my next Rolex purchase — hopefully very soon!

If you're in the market for a Rolex, a luxury timepiece, or any luxury jewelry, I recommend Fink’s and...