GameStop — Local services in Shreveport

Too Anyone that Bought College Football 25 from this store beware you were scammed. I walk in this store to buy College Football and was offered a package and was told by a guy name Shawn that if I pre ordered it and got this package I get madden 25 next month free. Under the impression this what it was I was told a locker comes with it and when I come back at 8:00pm I will receive that then. I bought the game the same day it came out but why would I walk in a store and pre order a game and pay $163 dollars for just a game, locker, football, and madden jersey that I was never told it was in the locker would be a lot. Reason I say that because I’m in the store tonight and the guy in there was helping me and I mentioned im picking up madden 25 next month free and he told me I wasn’t it was a mistake. I want to make it clear Shawn is the guy responsible for that mistake because if I pre ordered that game at 5:30pm and he knew he made a mistake I think it would have been wise to inform the customer you don’t get madden but still when I picked it up I asked again do I get madden 25 next month jay ask him he said yes so to anyone who got the locker all you gonna get is I’m sorry and the blame game but I think I’m old enough to know who told me what but your not getting madden 25 for free next month like...

I have been shopping at this gamestop for years and 9/10 times I find myself unsatisfied with what I see. Now keep in mind it's not only this location but most Gamestops I go to.

I cannot begin to count the number of uncomfortable experiences I have had at this particular store. The employees are instructed to sale Gamestop memberships as well as Gamestop Credit Cards , almost forcefully. Now this isnt the only time I feel uncomfortable though, the other reason is people make mistakes. Again, I cannot begin to count the times I have gone to this store, (WHILE AT THE CHECKOUT LINE) an employee made a mistake in the back or on the floor and the MANAGER is "getting on" to the employee AS THEY ARE CHECKING ME OUT. Very unprofessional. This is a major reason I shop mainly online.

Note: I have not had any problems with the employees, 100% of the problem is the Manager and how they are handling the situation IN FRONTOF PAYING CUSTOMERS. If the employee messed us, take them to the back....

I will never again shop with GameStop, a little over a week ago I bought a ps5 controller from this location. When tried using the controller it didn’t work properly so I took it back to GameStop. The worker then tested the controller & it indeed was something wrong with it, the power button was pushed in. I didn’t catch her name but it was the same worker that sold me the controller. I tried exchanging it because I explicitly didn’t want a refund I just wanted a new controller & was told because I didn’t have the receipt I couldn’t but the worker did 100% remember selling me the controller. Because I didn’t have it they gave me $22 in store credit from a $73 purchase!! I don’t understand even without a receipt how I only received $22 bck for a controller that was ALREADY DAMAGED when I bought it!!!! & afterwards I had to spend $60 additional dollars!!! on a brand new controller, so in total I literally lost $150 freaking dollars behind these people selling a...