Lee Michaels Fine Jewelry — Local services in Shreveport

Walked in on a Saturday to replace 1 small pave diamond on my infinity band. I’ve had it done at other jewelers before without issue for well

I came in looking to find an engagement ring for my girlfriend in the summer of 2020. I really know nothing about jewelry but the woman who helped me was very informative and taught me a lot. Helped me pick out a stone and a band. I paid half of the ring up front and would pay the remainder when I picked it up.

They gave me a date that it would be ready so I made plans for asking my girlfriend to marry me. Hotel, flights, etc. The store called me the DAY BEFORE it was ready and told me that it would be a least a other week or so until it was ready. So much for any plans and a waste of time and loss of money.

When I went in to get my money back and take my business elsewhere I was helped by a different salesperson and she inquired about why I was requesting a refund. She then asked me what they could do to make it right.

Not only did they completely drop the ball on the whole thing but now they want me to fix the problem and tell them how to make it right. I worked retail and customer service jobs for a majority of my life and if it were one of my employees we'd need to really sit down and see if this was the right career for them. Don't ask the customer to fix your mistake.

I would not go back. Ever. I took my business down the street to Everett Jewelry and received much better service.

EDIT: Everett Jewelry was a little better, not by much. It's Shreveport, what can you expect.

Seriously, would...

My son, and I visited your Youree Drive location to have my Mother’s engagement ring that she left to me sized for my son to propose on Valentines Day. We were greeted by your sales associate, Carol Free. Carol was so attentive, caring, and helpful I decided to buy a Mother’s ring for myself while I was there. Carol informed me that my ring would take about 4 weeks, but that my son’s ring would be ready in two weeks. Much to my surprise, my ring came in and Carol called me to pick up my ring. I went to pick up my ring on Friday, and while I was there I asked Carol about my son’s ring and she told me that the jeweler that was to resize the ring had been out the previous week due to illness. Needless to say my heart sank because I knew my son intended to propose on Monday, (Valentines). I reminded Carol of this and she told me that she would speak to the jeweler on Monday as soon as he came in and she would call me. Today is Monday and Carol has called me three times today, and my son’s ring is ready what a wonderful person that you have working for you! Carol is definitely an asset to...