Staples — Local services in Shrewsbury

This is my third visit in two weeks to this location. I used to visit the Staples in Worcester, but it has closed and this is the closest location for me. This is not a complaint about customer service. I have always been treated in a courteous manner. This is a logistical complaint. Every time I come in purchase some ink for my computer, the shelves are bare and I am told to come back the day after “ the truck” arrives. I realize that we are in the midst of a global pandemic, and many people are working from home. Perhaps you should consider ordering more ink than normal? Perhaps double or triple the order? Since it evidently sells out so quickly, I don’t think it will languish on your shelves and go to waste. When I last was unable to make a purchase from your store, I used the online ordering service and had it delivered to my home. I needed the ink immediately, but I was able to borrow some from a friend at the last minute. I spoke with a customer service representative to confirm the date of delivery, and mentioned that the store was sold out, again. I was assured that there is no shortage of ink in the warehouses that would prohibit you from ordering more ink to meet demand. During my last visit , a gentleman in front of me had the same problem with lack of ink supply, and he furiously told the associate that he has wasted his time and gas for nothing. He said he would shop elsewhere from now on. I fear you may loose a good number of customers if you are unable to provide a significant supply of the items you state are available in your store. People hate to have their time wasted. Thank you for your attention in...

Staples Customer Experience Review ⭐⭐⭐⭐⭐ During my recent visit to Staples, I had the pleasure of being helped by two remarkable employees who took the time to truly listen and understand the depth of my needs. Our conversation went beyond the usual customer service exchange; they showed genuine care and patience as I shared both the technical tasks I needed completed and the emotional weight tied to them, especially as they relate to my late son. They helped me feel comfortable with allowing others to assist me, both in the moment and in the broader journey I’m navigating. Their kindness reminded me that meaningful service is not just about completing a task, but about showing humanity in the process. I left Staples feeling valued, supported, and most importantly with a sense of trust in the two individuals who served me. Staples is truly lucky to have them, and I was lucky to have been in their care that day. Thank you for making a...

I just wanted to share an experience I had at the store around 3:54 pm. I was purchasing a few office supplies along with a filing binder. Once at the counter, the cashier through all of my supplies inside of the filing binder and just assumed that I would carry my binder in the open out of the store.when I politely asked her for a bag- she put all the materials with an attitude and dropped the back as if she wanted to throw it at me. She should never assume that I don’t need a bag- the cashier was rude- I left the store and ask myself what is wrong with her? Worst...