The Home Depot — Local services in Shrewsbury

It's Memorial Day Weekend, a weekend to remember the military, those that have passed and present, how they are all Heros that protect us each day. I created an image will be posting on Facebook - meant to do it yesterday and got caught up with other things you do on Saturdays - it's part of life. My daughter and family had given me a Home Depot card for Mothers Day. I made a list, but also like to browse and look at sale items too. That's what I had been doing

I've been fortunate to have some "Heros" in my life and today was the day I met Dave Bottom, my Home Depot Hero. I lost my purse/bag that had something besides money very important in it. The money, my keys to the car and our house would have been a pain to replace, then to get a ride home, but that's all beside the point, I would have figured it out.

My review is that the Home Depot people are so nice. Dave took immediate control of the situation and calmed me down completely. He said we'll go to the courtesy desk, mentioned a name that she would help. But it was him - he listed to me and knew it was important. He reassured me that no one would leave the store with my bag and that we'd find it. He made an announcement to everyone in the store and described me and my bag, detailed the bag and to bring to the courtesy desk (I think those were the words). He was very firm. Dave stayed at the front and waited to see if anyone brought to the front desk and watched people leaving the store as did other Home Depot people. I backtracked where I had been and sure enough it was on the floor next to the runner rugs I had been looking at. I'm was happy to find and so grateful to "My Home Depot Hero" for keeping me so calm that I could remember everywhere I'd been. I'm almost 65, in remission from Cancer, and have "chemo brain" sometimes - like I did in the first place leaving the bag on the floor. I was way over looking at the wood section looking at beams to put in the backyard - make a little balance beam for my granddaughter.

When I took this photo of my Hero, I asked Dave his name, where he was from, which is Boylston, and has three daughters. I think he said he was a retired school teacher or my son-in-law told me that. I had emailed his photo to my daughter and told her what happened. She showed it to Mike and he knew who Dave was. A matter of fact everyone in the store knew who Dave was. I should have asked how long he'd been there. I plan to go over tomorrow with a thank you, maybe stop at Heberts first and get him something small as a token of my appreciation.

Thank you Dave and Home Depot for a well run store over nice people and nice customers too - all...

I just went here last week, and these guys have turned the corner on customer service. I've been there in the past; and customer service was no where near the great level it is now. In fact the experience I had was the best I’ve ever got at any Home Depot. I’ve renovated houses for over 40 years, so I’ve been to many Home Depots in my days, so I have the experience and the wounds to prove it. LOL

When I called to get some faux wood blinds I was transferred (by cheerful person) to the curtain department. Natalie in curtains and shades answered the phone. Natalie was also very happy to help me. I told her what I needed, and she let me know that she had them in stock and she would cut the width for me. I asked her if they would cut the length, she explained that they don't, but she reassured me it’s very ez and she’d me video on how to remove the extra slats. The vidoes was very straight forward and ez to follow.

I drove down there from Marlborough and met Natalie while she was helping another customer. She explained to the other customer and myself that she has a way to help us both at the same time. We both agreed that would be fine. She was amazing . She had no problem cutting the blinds in 5 minutes, and then she had me watch the video while she helped the other customer. We were both very happy. The checkout was a pleasure too. When I got home; I installed the blinds and it was a perfect fit. Please don’t lose Natalie; she’s a gem for you guys; and kudos to all of you for improving the...

I ordered a fridge, oven, and a dishwasher from Home Depot. Free removal of all old appliances, free install of fridge and oven. The delivery guys are supposed to call a half hour before arrival, instead they call three minutes prior to pulling in the driveway. They install the oven, minus the stabilizer that comes with it. They are unable to install the fridge because the $20 connector kit that you have to purchase separately does not come with a necessary item that connects the existing copper water line to the fridge system. They are unable to install the dishwasher because the new appliance arrived so badly damaged and twisted out of shape that the door could not close.

Here is where the communication with Home Depot stops- they will offer no assistance with a failed delivery. They do not schedule a replacement delivery. They disappear into the woodwork. The customer now must deal directly with the manufacturer, and it is going to take the manufacturer a month from the initial delivery date to get a new dishwasher to our home.

Home Depot: They only care about your money. They do not care about the customer. In the future I will be making home improvement and appliance purchases at a business that cares if the product actually...