AutoZone Auto Parts — Local services in Shrewsbury

Third update, and third time being "burned" by this Autozone. They won't honor any battery warranties, so don't trust them. Recently had work done at A-Tech to fix A/C and alternator issues. I had a brand new battery from Autozone, and after continuing to have issues after repairs; we brought the car back to have it looked at. A-Tech identified that the battery wasn't good (although it would test okay). They tried to coordinate with Autozone, but Autozone wouldn't work with them. I personally brought the battery to Autozone, but they refused to honor the warranty. A-Tech did everything possible to take care of us. I'd strongly recommend them, and I'd strongly discourage going to Autozone. FYI: The "good" battery Autozone gave us dropped from 12.5v to less than 11.4v overnight. But they still insisted it tested okay and wouldn't honor the battery. When I tried calling A-Tech while there; they instantly said they won't talk to anyone else, and deliberately walked away from me. When asked what the battery tested at; they tried to say it tested at "13-something". Rude, and dismissive of customers with legitimate complaints. And the attitude they gave was just...

Had great experience at AutoZone Shrewsbury. There was a store associate "Liam R" who was fantastic. I called the store looking for some parts (wire & splicers) and he enthusiastically went and found them and validated that they had them. Then I went into the store and he gladly showed me where the parts were. I told him the problem I was trying to solve with these parts and the car and he spent time with me and came up with a bunch of great ideas. Liam R was knowledgable, energetic and super helpful. This contrasts to me calling Auto Nation in Worcester on West Boylston St (before calling AutoZone in Shrewsbury) and the associate wouldn't even walk over to the aisle to see if they had the parts in stock - he said "you'll have to drive in and go look yourself" (which would have cost me an hour for something that he could have done in 2 mins). I'll never go there.

It was completely different at AutoZone in Shrewsbury, Liam R. gladly went and looked and then was great in assisting me once I arrived at the store. When I was hiring people in my own company - I would look for people with the initiative, enthusiasm and brains...

Long Story short. 10/5 from this location. Anthony J. is the store manager and this guy was a God send. I’m from out of town and was heading back to my home state when my car suddenly broke down on me on the highway. A series of lucky occurrences within the next 3 hours, landed me at this AutoZone in Shrewsbury, where the store manager tried helping me resolve the problem with my car. Very knowledgeable guy and he recommended multiple parts (which my car needed anyway) but those parts ultimately didn’t resolve the issue. I have to give a perfect score review because this guy did everything he could to help me get my car working again, and that’s what customer service is about. 10/5, wish I could give more stars than 5. Thanks...