Verizon — Local services in Shrewsbury

Please note that MIKE, RYAN, and TAYLOR are the ONLY reasons that this review has five stars! I wasn't able to leave a second/separate review for the negative experience that Patrick gave me. Otherwise, I definitely would have given zero stars!

My phone died (blacked out forever. RIP S22.) and I became so very helpless and stressed out! Before yesterday, I never really realized that pretty much everything that I need, do, have/have access to is/was on my phone. Losing access to EVERYTHING was stressful, but the bigger/most stressful problem was that without my phone no one could reach me for anything having to do with my child! Luckily, I remembered how to get to the Shrewsbury VZW store (my phone is usually my GPS). MIKE got me started with the store's landline so I could reach out about being able to upgrade a little early/walk out with a working phone. RYAN went above and beyond and made the CS call transition to an in store purchase smoothly and painlessly, and TAYLOR provided necessary info and assistance whenever I needed it. MIKE, RYAN, and TAYLOR, thank you so much for helping me to leave your store with a working phone! Thank you all for making me laugh and smile; I really needed it! Thank you for not trying to turn me away before even looking into my account/listening to my situation! Most of all, thank you for your professionalism, tact, etiquette, and overall genuinely unbiased human decency! You all made my day so much better than it was before I had even walked into your store!

On the other hand, Patrick, from the moment that I walked through the the doors, was unnecessarily and extremely dismissive and unprofessional. He seemed to give zero cares about etiquette and/or having any human decency. He unabashedly, in front of other customers, told me that he wouldn't be able to help me since I had a past due balance. He said this without even looking into my account, and repeated it again after I had already made a payment. I also witnessed him try to avoid helping customers due to language barriers (I kindly helped the customer by having him use Google translate), and age (he left an older/not tech savvy gentleman to struggle with his phone, by himself). I can only imagine that he didn't want to deal with me because he assumed that I couldn't afford anything that would benefit him/his sales. Patrick's overall behavior was discriminatory to an...

This place is a joke. I recently visited for network coverage issue with my Verizon connection and was greeted by a cheerful store person in the first few minutes, was glad that I got to talk to someone so soon without endless waiting. Then I mention my problem and half of his enthusiasm was gone, perhaps learning that I am an existing Verizon customer and there is not much to earn. Then the rest of the conversation was more like he is bearing with me. He wasn't able to understand how this has been a problem for me for past 6 months with no solution. My visit here to the store couple of months back, changing the SIM, WiFi calling etc hasn't helped and I was asked to come back if things don't work out. Perhaps to do with my poor English he wasn't able to get the historical context. He gets ready to change the SIM and I am repeating this has been done before. Then he says, you should try enabling WiFi calling. Well I already mentioned this was tried as per my previous visit. Basically Verizon wants to use my paid WiFi as its network, what if drive away from my house and lose connection, anyways that's another story. Then he says something that was very shocking, at least me in my profession as an IT person I don't have an option to say this to my clients, he says, "then he cant do anything". :) That was almost like showing me the way out. I asked politely, you mean Verizon cant do anything about my coverage situation which you guys kept pushing me around for past 6 months, and you wont mind me switching. And he responded coldly, yes there is nothing he could do, and even hints me how I can switch easily to another provider. What's one customer worth against millions of others. No apologies for my situation either, not even the fake ones. I know this is just another store for Verizon and I mean nothing to them. Also wondered if there really there wasn't anything that can be done why even ask me to visit the store, perhaps it was to...

Was my go to Verizon resource when it was next to Trader Joes. Always half a dozen people working, good for sales, pointers, trouble shooting. Why Verizon invested in a separate building with 2 harried staff (the guy rude & of questionable competence, the woman excellent - gave me the 15 minutes she had after appointments). In fairness, COVID. And I got what I came for, spending 1 1/2 hours trying different phones & some tablets, and impressed by all. Now, after much research & a slowly failing Samsung Note I'm ready to buy very high end, but flip a coin on who I'll get making an appointment for the middle of next week? Sorry Verizon, I'm not a cult member & you aren't the Apple Store. Update Feb 2025 - 3 years later, I've spent 2 1/2 weeks & counting trying to get Verizon to stop charging me 100's monthly for a travel plan for a trip that ended in November. Everything is, "Check your My Verizon bill in 4 business days. Didn't work? Check in 2 business days." What ever happened to, "Fix my bill now?" My next autopay is in under a week! And that's the least of the horror. My Samsung Note 20 Ultra I bought per my original review above has been a lemon, & Verizon's phone insurance program is 2 no shows into a repair. Just now I was checking if this store still existed as I used to examine phones here for possible purchase & see they're still doing a very uneven job. Meanwhile, I'm getting rave...