Hudson's Furniture + Mattress — Local services in Siesta Key

When I first visited Hudson's, I dealt with Kenny the sales person. He was great and the products were what I was looking for. I scheduled an appointment and had my living room, dining room and a bedroom designed by their in house designer (Melody). She was great to deal with and really understood what I was looking for. Kenny also offered me a credit towards accessories for my order. Melody and I looked for items while I was there but I didn't find anything. I left with her saying she would find an accessory that would fit my design I was very excited about my order and was blown away by the initial customer service. My order was transferred to Tricia because Kenny left the company. Tricia was great on keeping me updated and very responsive. I asked Tricia about my credit and how to use it and she told me that they knew nothing about it. After further escalation she said they would honor the credit. Which is great but in reality they were just following through with what I had been promised.

Delivery was great. Timely and professional.

However, when my coffee table arrived it was an extraordinary height. It was five inches TALLER than my sofa and looks ridiculous. Even the delivery people asked if it was the table that I ordered.

Normal coffee table height is 16"-18" and this one is 25". The height of my couches is 20". This was clearly an oversight by the designer.

I contacted Tricia with photos and she said she would escalate it further.

On Sunday, their manager JB then contacted me and said they could not refund or exchange because it was a special order. But said he would check and call me back on Tuesday.

I understand custom made couches etc. being special order but a current line coffee table I don't see. Nevertheless, it was their design error.

Tuesday came and went and no phone call. I reached out to Tricia on Thursday who said that he had been out sick. Understandable. However, I still didn't receive a call. So Monday I reached back up and again Tricia promptly responded to check on it.

JB called and my voicemail was full so I called him back. He was with a customer so they took my information. I received an email later in the day saying they would not exchange or refund.

Again, I still want to purchase a coffee table from them. So no business would be lost. I just want one that looks appropriate in the room.

Clearly once they have your money, it doesn't matter to them.

I was hoping I had found my lifelong furniture dealer here. But unfortunately I was wrong.

9/19:Lisa was also kind enough to reach out but took no measures to correct the problem. She stated that if they returned the new item they would have to sell it on clearance at a loss. I can't dispute that but find that unlikely with the markup of furniture. In my opinion, to keep a return customer who purchased over 13 items in one order from them, and since they where the ones who made an error, I would take that "loss". But some have different business practices...

Back in late December 2023 we ordered a Bassett sofa from Hudsons Furniture in Sarasota FL. Since being in the design field, I wanted to make sure the cushions were not too firm for us. Our sales person told us that the cushions were quite old and somewhat broken down. I responded saying that the store should provide current up to date cushions so customers know EXACTLY what they are ordering. I was told the cushions would be a little firmer upon ordering because they were older. Upon receiving the sofa in late January we were extremely disappointed in the hard, standard firm cushions. It was so uncomfortable sitting on that sofa. I went to the store, met with the store manager Keith Tolle and he promised to contact the Bassett rep to bring in other up to date cushion options so I would be able to try them out in the store and exchange them out for a softer feel. I was willing to pay for the softer cushions and was told that I had to pay for them from Keith. Well, excuses upon excuses from the store manager. He said the Bassett rep was not getting back to him and he would reach out and let me know when he heard from him. As time passed I called Keith again and again to see what was going on. Then Keith told me that the rep could only bring one cushion style in. I asked Keith to keep me posted and call to keep me up to date on the situation. Keith never called me. I had to chase him down and always call to see what and when the cushions would be coming in. However, when I first stated our disappointment with the cushions back in January, I told Keith that if I do not get this resolved with Hudson's I was going to reach out to Bassett Corporate. Keith tole me that if I call Bassett, he would not work with me in resolving this issue. So I agreed to not call Bassett in order to get my replacement cushions. Well, it never happened. Keith was suppose to call me back and we never heard from him. I went ahead and finally called Bassett Corporate and explained the situation to them. Within 2 hours our cushion situation was resolved. Not only did we get new softer premier seat and back cushions from Bassett, they did not charge us for the replacement cushions like Hudson was going to do. We were able to go to the Bassett store, work with a very informative sales person and selected up to date, current cushions! Never did hear from the store manager! Very poor follow through at Hudsons Furniture store. We read some of the reviews and will never shop there again. We have 2 couples that are moving to Florida and they were planning on shopping at Hudsons but after hearing what we went through, they went to a different store and got great customer service. Customers beware when shopping...

Here's my experience with Hudson's Furniture. I purchased 2 nightstands/ 1 chest/ 1 dresser. Paid $5885.35. Which also included a white glove delivery. (which was a complete joke!). When entering the store I thought "hey, how did I never visit this store before?" They had a decent selection. Now here's where it goes downhill. After walking through the door I had an immediate salesman shadow. Which is INCREDIBLY ANNOYING! I almost sprinted to the front door to vacate the store. As I explained to the sale rep "If I have any questions or would like to purchase something I'll make sure to 100% find you". Well, my comment went through one ear through the next. As I was shadowed my whole visit! As I was leaving I noticed a bedroom set that caught my attention. So I decided to purchase the furniture. At time of checkout I asked the sales reps (now 2) about the 10% online savings. Which they both stated "what you're purchasing doesn't qualify" I thought this was very strange, as it's promoted online. So, after I have made my purchase I went home and in literally 1 minute on my own computer, I was able to apply the discount to my order. So, I had to go back to the store to get my card refunded. (2nd trip to the store). Which at this point I was OK with the hassles, since I liked what I purchased. I blew off all the negatives experiences so far. NOW FOR THE HORRIBLE FEEDBACK!!! I PAID $299 TO HAVE THIER SO CALLED UPGRADED DELIVERY SERVICE. I WAS NEVER EXPLAINED BY ANYONE I HAD TO HAVE AN EMPTY ROOM FOR THEM TO MOVE THE FURNITURE INTO MY HOME. WE EMPTIED OUT ALL OUR OLD DRESSERS AND NIGHTSTANDS. SO IT WOULD BE LIGHTWEIGHT FOR THEM TO CARRY OUT OF THE ROOM. MY WIFE ASKED THE TWO 200LBS+ GUYS POLITELY IF THEY COULD MOVE THE OLD PEICES OUT OF THE WAY. THEY REFUSED!! WELL MY WIFE ENDED UP MOVING IT BY HERSELF WHILE THEY LITTERALLY SAT AND WATCHED HER. WELL SHE HURT HER BACK NOW AND COULD BARELY WALK!! THOSE GUYS ARE LUCKY I WASN'T HOME OR I WOULD HAVE TOLD THEM TO GET OUT OF MY HOME IMMEDIETLY AND TAKE YOUR FURNITURE WITH YOU!!! WE WILL NEVER VISIT THIS STORE AGAIN!! NEVER!!! MUST HAVE MADE THOSE 200LBS+ DELIVERY GUYS FEEL SPECIAL FOR WATCHING A FEMALE MOVE FURNITURE BY HERSELF!! UNBELIEVABLE!! DO NOT CONTACT ME TO APOLOGIZE, AS THIS WAS...