Crossroads Ford of Siler City — Local services in Siler City

Charged my mother $2,114.05 for FAILED services that actually WORSENED her vehicle, resulting in her having to purchase another one. I was directed to the general manager, but will not return calls or send the requested information.

Her vehicle was taken in to Barry Needham for services. Unfortunately, they could not fix the problem. They told her they would obtain a refurbished part from another location (I think Greensboro) since her current part was bad. Turns out the refurbished part was actually worse off than my moms original part, causing additional issues. After the attempts of failed services, they told her that she would just need to purchase a vehicle. Nothing had been said to her about having to pay for the non working part or failed services. As she was in the middle of the purchase of the new vehicle, Barry stopped the sale to tell the salesman that she needs to pay her balance with services. From what I was told, there seemed to be a lot of confusion. She paid the balance and continued her purchase.

I understand how service managers make their money, and understand it would take a hit in the pocket. But when she told me about the situation, it did not sit right with me. Before my current career, I worked at Cary Auto Park for years between 3 different dealerships. Usually, when services have failed, that would just be a loss or provide some kind of accommodation for the situation. Especially if their customer is needing to purchase a new car. Although just to be sure, I did call around to dealerships to speak of what happened here. Every single service worker/previous colleague I spoke with seemed to be completely taken back by it and stated that was not the correct thing to do, especially with the new purchase of a vehicle from them.

I called and explained my concerns to a manager on duty on 8/9/25. He stated this would be something I would need to talk to the general manager about and stated he would have him call me Monday. Monday came around and no call from them yet, so I called and was able to speak with the general manager named John, I explained the situation and he stated even though the services were failed and the non working part worsened her vehicle, she was still responsible to pay them. From here, I requested all of the service information. Such as service details, breakdowns, signed service and cost agreements prior to services being done, the information for that non-working refurbished part along with all of the notes from the mechanics about the services and vehicle. John requested that my mother contact them, I informed him that she does not feel comfortable working with them moving forward because of how they made her feel. He then said he would have service e-mail all requested information to my mother. I asked when would be a good time to call again to follow up in the case that they do not send the information, he said by the next day around the current time. Came the following day 8/12/25, nothing was sent to my mother. I had set up a meeting with an outsource for review, so it was time sensitive. I called and left a message for a call back, but nothing. Then again on 8/14/25 and again on 8/21/25, still nothing. I had spoken with a sales manager also named John, and I requested direct information for the general manager such as an e-mail. John stated he is a new general manager and he does not have any kind of direct contact information for him. At this point, I understand that I am being ignored purposely. All we need is the requested documentation for the services my mother paid. I've had to cancel my review meeting with the outsource until we obtain the documentation. This situation has become very frustrating. I live about an hour away, so it is very hard to meet my mother to go in person.

All we need is the requested...

If you are part of the Takata air bag recall and need it replaced DO NOT do it here!

First I got the letter from Ford explaining the details about the recall late November and due to the possibility of shrapnel I choose to act the soonest I was able to. About the first of the month of December I called and explained and the associate from this dealership took my info and said "Ok, we'll call you back when we have the part ordered". I was a little disappointed that I couldn't have it done right away but i thought "ok maybe it'll be 3-5 business days".

And a full week went by when i decided to call back and check the progress. I talked to another associate and this person told me it would be a MONTH before they could get that in. Once more I was disappointed and I wished I would have been told this initially. I called the Ford customer care number to see what I can get worked out. I was offered a rental vehicle but I would responsible for gas (which was no problem) and the insurance. I almost went through with it before checking the Enterprise website where it listed that insurance would cost anywhere between $5-$11 per day! For a month that is ridiculous! After that is decided to just drive my vehicle sparingly and wait for the part to come in because it was on short supply and I can't blame them for that.

About a week ago I finally get a call from Ford and we set up an appointment 1 week later to install the new airbag. I asked them when would be a good time to bring it in and they said if wanted bring it in earlier the can have me out as quick as they can stating "it will take awhile". I came in today (about 9 am) and dropped off my keys and asked them if they can give me an estimate how long it will take believing 2-3 hours. The girl kept saying "awhile" until I was directed to talk to one of the guys in the garage for a clear answer. The gentleman thought for a moment before he said "half a day". I was shocked and now irritated. But I left my keys and went to walk to Walmart down the street to walk around in.

After some thought i decided to call the customer service number because I waited a month for this and i felt like my vehicle should be made priority because of the danger it posed to me. The customer heard my complaint and would forward it stating there was nothing else he could do.

I got off the phone and just wandered about Walmart for a couple hours when my cell phone rang at 11:45am and told me vehicle was ready. So that was under 3 hours NOT half a day. Now don't get me wrong, I am happy that they were able to service my vehicle. But after all the imprecise I just wanted to get my car and be on my way.

I finally get there and I was standing behind one woman in line with an associate that i thought was helping her. Since she had her pocketbook out I though they were just finishing a transaction. It turns out those two were just making small talk with me sitting full view of the person sitting at the counter. I'm thinking they noticed my annoyed expression and the lady kindly stepped aside for me to sign my paperwork, get my keys, and finally leave.

While no one was rude or impolite to me I just don't have the confidence in the people in this building for any future services that I might require. And as I Asa I'd before if your going to this location to replace the recalled airbag FIND...

I recently purchased a used truck from Welford Harris. Todd went above and beyond in helping me with this purchase. Everyone involved was friendly and easy to work with.

*I have to edit this review to add the following: I bought this truck approx. Feb 1st, 2021 with 167000 miles on it (It is currently at 169,330 miles as of 8/9/21). It was a one owner and in very good condition for age and miles. This is a farm truck, so it is driven lightly to haul feed/hay, etc. Within 11 weeks of the purchase date, the brakes failed and I had to replace the master cylinder (April 21st). I understand this is a used truck. However, it would seem to me that if the truck had a thorough going over, it would have been discovered that the brakes were quite worn. This is a MAJOR SAFETY ISSUE. Fortunately, I was coming to a stop, brakes skipped, but then engaged. Just missed rear ending the car in front of me. Honestly, I thought maybe my foot slipped, but the second time it happened (again, slowing and coming to a stop; same scenario) I knew there was definitely an issue and had to have the brakes replaced for just shy of $1600. It is not the money so much as the fact that it was DANGEROUS TO DRIVE THIS TRUCK and I could have been the cause and victim of a major accident. I am disappointed that an issue such as this was missed when prepping this vehicle for sale. ALWAYS TAKE YOUR POTETIAL NEW USED CAR TO SOMEONE ELSE FOR AN EVALUATION. There is too much at stake to trust just one source, no matter how pleasant the people/buying experience might be. I have been super busy, or I would have edited this some time ago. Suffice to say, it has remained on my mind and feel I need to share, and spurred to do so by what turned out to be another issue at today's first oil change which fortunately, was fairly...