Verizon — Local services in Siloam Springs

Went and bought a new phone in September, Aaron did the trade in. He did NOT activate my phone correctly, and I’ve had issues tenfold. I can no longer access the internet, send texts or iMessage, even with full bars and LTE. Phone says I have no cellular data plan—they’ve overcharged me twice now and changed my plan without telling me. Went in about the data issues, and Ray just turned my phone off and back on and said “there you should be good to go now. Just turn it off every couple days.”

Here I am, paying $90 a month with no way to contact anyone except when on wifi. Waste of time and...

This store is full of a bunch of liars who are out to make nothing but sells and don't care that they'll lie to your face about details on data and promotions. Every time I've been in the store from the initial opening of account, trade ins, promotions, and follow-up with issues its been a mess. I have had to contact CORPORATE office to complain and resolve my issues every time or I would have been cheated out of almost $1k in trade in values and free tv. Calling the 800 number was more helpful...

Great management and service team! I was visiting Siloam Springs for week long conference when I dropped my phone. It looked like a lost cause. I went to the nearest Verzon store, where the assistant manager, Hieu, patiently looked up all of my options, walked me through the insurance claim, and found the best way to get me a replacement phone asap. I was able to pick up a new phone the next day, and the team set everything up for me! These guys were a blessing!...