Best Buy — Local services in Silverdale

At one time I was a avid shopper at Best Buy in Silverdale, but after this last issue, I will not go back. I recently bought a Samsung dishwasher, model# DW80K5050US, because of the price point and features that it had to offer. The sale of the appliance went smooth, it was when it got delivered that it turned bad for me. The dishwasher was delivered broken, the top rack was broken, the door would not open all the way and the nozzle that feeds water to the upper spray arm was broken. I called the silverdale store and was routed to Tacoma, let me say that is a pain. After being hung up on, calling back and 35 minutes later the store manager, Rochele answered the phone. I explained to her my issue with the product and said I wanted a new one and I wanted them to install it because of the headache this caused, she said she would see what she could do and call me back. Well she decided to have her sales associate call me instead, when I told her I only wanted to deal with managers. The sales associate left me a message to call her back because I did not her the phone ring. I called back the store, the Silverdale store and as usual Tacoma answered, I asked for Rochele and I got Roz. Roz tells me she will look into this and will have to call me back on Monday. I explained to Roz that this was not the first problem I have had with appliances from Best Buy. A samsung stove was delivered and the control panel was not working properly. A ton of headache went into that, but it got fixed. Now Roz after listening tries to tell me that they are having problems with Samsung appliances coming in broken and this was not Best Buy's fault. I am sorry, but I paid Best Buy for the appliance and not Samsung, so it is up to you to fix it. Roz proceeds to tell me how she bought a car for 25K and that a rim fell off of it and she could not hold the dealership responsible, still trying to figure out how that situation is supposed to make me feel better. When the call was over and Roz was done talking down to me in a very condescending voice she said she would call me on Monday. Today comes along and she had not called, so I called, got Tacoma, asked for the Store Manager and got Roz. In her, I am better than you voice, was told they would bring me out a new dishwasher and not install it for free. I said that was not acceptable and asked for her boss. She said there was no one higher than her and she makes the decisions. I pleaded my case, it was like trying to reason with a brick wall, that failed. I told her to refund my CC and to pick up my old one. Now there was a problem with trying to figure out when they could get it. I work like the rest of us, and because Best Buy sells junk and does not want to fix the custormer, I was told I would have to take time off of work. Roz proceeded to tell me another story on how she went to a Dr. appt and they canceled and she lost a day of work because of it, still trying to figure out how this pertains to my issue. Once I discovered they could pick it up between 4-8 pm, i said that would work. Dealing with a condescending individual like Roz who thinks she is better than the customers who shop there is wrong. Because of her, I will not renew my gamers club and will not shop there again. This whole experience made me realize that Best Buy cares more about the sale than the customers who are buying the product. If you live in the Kitsap County area go to Lowes and work with Jazmine in appliances she sold me a great dishwasher that is a step up from the one a previously purchased,...

The staff here aren't very knowledgeable about their products I looked at unlocked phones and wanted to purchase one of three that I had chose. I asked the girl that handles the phone if the unlocked phone's would be compatible with the card in my phone my carrier. She said yes most of the time the phones work you should be fine. The only phone we've had problems with is the Motorola. So I decided against the Motorola and wanted to purchase one of the other two phones. They were out of stock on both !!! Since I was in a hurry I said okay just give me the Motorola. What color do you want she asked. I said black would be fine. They had no black phones in stock ! So I asked what colors do you have. Baby blue and gray. Okay just give me the gray phone. Do you have a case ? No we're out of stock rudely ! Apparently my questions about the product we're starting to annoy her. I asked where do I put my card in and you help me. She replied, there's a pin in the box, open the box take out your phone out, look for the pin push it into a hole on the side of your phone and you should be able to figure it out from there. I had forgotten my reading glasses so there was no way I could see a pinhole. I could barely find the pin. I asked her what if the phone doesn't work? Then you bring it back and there's a $45 restocking fee... I had already opened the box and purchase the phone I guess I should have asked that question beforehand. lol... I could tell she didn't want to help me once you became sarcastic and short. I walked away and asked two other employees if they would help me with the I explained I left my glasses at and I couldn't see to put the card in. I also explained I was in a hurry to get back to the hospital a blood transfusion and I needed the new phone to work so I could see how much time I had to pick her up. They took the cards out of my phone and put them in the Motorola and of course they were not compatible. They told me I would have to go back to the original girl I bought the phone from because she does the phone's. The first thing I asked her is am I going to get charged a $45 restocking fee ? She responded once you open the box you have to pay the fee. I responded but I haven't even left the store. Can I speak to your manager ? I suppose ! The manager came to my rescue and said no we're not going to charge you the $45 restocking fee. Give him a full refund. I'm just saying I've been to this Best Buy in Silverdale WA before and I noticed they were out of stock on a lot of items and other employees weren't very knowledgeable about their products. I don't think I'll return unless it's completely necessary. I'm going to have to research some other stores to spend my money at. Who knows maybe she was just having a bad day. But as easy as it was for her to start being rude. I believe this is a common occurrence. I would not recommend this Best...

While Best Buy's prices can be higher than some online retailers (a given considering the overhead costs for local brick and mortar retailers), they are a much appreciated convenience for consumer tech users.

I often use them for quick access to PC components when time is a major consideration (repair/replacement) and for quick, convenient access for PC upgrades. Best Buy regularly places select items in this category on sale, at pricing competitive with (sometime lower than) online retailers.

This review follows a recent purchase of a couple of M.2 NVMe SSD's and a fast QHD IPS panel monitor. These items (specific brands/models) happened to be on sale at prices a bit lower than I could find online, and the store was a block away from an errand I happened to be running on my date of purchase.

I have rarely found knowledgeable and helpful staff to be unavailable, though this is rarely necessary in my case as I rarely shop. I know exactly what I intend to purchase before I arrive at a retail store. That said, customers often have questions when shopping. My local Best Buy seems to hire knowledgeable and friendly associates. In both conversation and observance, I have found their associates capable of guiding customers in the right direction, based on customers' questions.

Note: The review above does not address 'Geek Squad' expertise. I have had customers in the past for whom I've had to correct problems resulting from 'Geek Squad' repair service (some very expensive issues to resolve, most often mistakes made due to a lack of knowledge, experience, or both). My assumption is that the overhead costs in providing retail based computer repair services result in more need than availability for knowledgeable and experienced technicians.

I have ~43 years of professional experience in most facets of the computer / data communications industry, so my expectations may be a bit high for retail tech services. I can't speak to the current knowledge/expertise of the 'Geek Squad' as I've not intersected with their customers in the past five or so years.

For retail computer service issues, I would advise as much research as possible before selecting any given service provider. IMO, customer reviews are crucial here. Unsatisfied customers are more likely to report their experience than satisfied customers, especially with expensive service. Look for feedback on services most relevant to the...