Target — Local services in Somers Point

Part 1

Last year I loved Target (2021) I did just about all my Xmas shopping and signed up for the delivery service. It was $100 for the whole year! The reason I first decided to go even though i am aware they are a little pricey these days, is because they were open til midnight during the 2021 Xmas season. Well, its changed. My opinion has done a complete 180. The Somers Point location of Target has the absolute worst customer service. Worst I have ever experienced, Comcast phone service is stellar compared to the employees I delt with. 1st, I have worked in retail for over 15 years And the general rule is that customers are allowed to shop until close. 2nd,.you never turn off lights, or turn off the music while consumers are present. The people.who shop essentially pay you. Basically, I pay those employees, and if i had it my way, they would have to go thru a rigorous customer service lesson. And basic education on treating a human being. There is a correct was to escort paying customers out. You walk up to them, and ask if they need help. Not one single person asked me if I needed helo the entire. Time. Not. Once. Now, It was xmas eve. I was there about 2 hrs before close. To which they were already asking people to come.up.with purchases because they are "closing in 2 hrs." I was the last customer, and i had a few things that were not priced. Which brings me to num three If you do not want to price check, make sure the stuff is priced. Or, if you do not want to work, dont. I am pretty sure that you are gettinf paid to answer questions and ring peoooe uo. You are NOT getting paid to talk. I had 2 carts and there was anice toung lady that started to ring me. She was perfectly fine. She checked prices and rang what i wanted. All of a sudden a Hispanic man came and interrupted and took over. He was not a bit rude, and did his best. But a tall, young guy, with dirty brown/blondish came up and started interrupting and asking if i was getting this and if i was getting that, and taking away the things. I think the man cashier got stressed and felt like he had to agree with the white boy, who was pushy and took over. I ended up getting double charged for things, and charged for things i did not get at all, totaling almost $200 dollars over. I knew it was not correct, but i was getting pushed out...

If I could give a zero star I would. I placed an order for a high priced item and they claimed that they had it in stock but to call and hour later to recheck. Not even an hour later passed and the item was canceled because they didn't have it in stock. I called the store to ask why a high priced item would be out of stock if it let me place it and they just said the system was wrong. I have been working in retail for 3 years now and we have never made a mistake that big before . We always check our inventory every day especially if it's high priced items. When I told them that they did nothing to correct it and then hung up on me without asking if there was anything else they could help me with. I've never been treated so terribly at a target before. I would not spend...

I stopped by the Starbucks at the Somer's Point Target this am, and in spite of the fact that they were having a tech issue with their machines, including the credit card machine, ANDREW was so kind and quick and warm as he worked around the issue to make sure I had my latte. With all that he was dealing with, he stopped everything (I did not require that--the latte wasn't that important) and turned his attention to me, with an apology about the "issue." I was so struck by this, and by his ability to separate my order and the customer experience from the nuisance he was dealing with with the cash register not working. As a psychotherapist, I can tell you we need a LOT more Andrews in this world....