Bloomingdale's — Local services in Somerset

I had a truly disgusting experience with Ricky at the Hobbs counter. I came in to exchange a brand new $750 suit due to a split shoulder seam. He took one look at me and the dress (size 8) and, without checking stock, loudly said “we don’t carry such big sizes here, I’ll have to have a tailor fix for you.” I said excuse me?? I bought it here and it’s a perfectly normal size. He repeated, loudly, “we don’t have such big sizes, look around, all the sizes are smaller than you.” I told him commenting on my size was completely unnecessary and I was aware that the size 8 dresses are kept in the back. He then said “no, you’re not understanding me, this (he points to my dress) is a VERY BIG SIZE and we don’t keep in store, I’ll have to get a tailor for you.” By now I’m shaking and nearly in tears and told him to forget the exchange, give me a full refund and I’ll shop elsewhere. The jacket didn’t have a proper tag on it for returns so he said, gratuitously, “I’ll have to go to the back to get another suit to scan the tag but it will have to be a MUCH SMALLER SIZE!” By now I have tears of rage and just said “you’ve got to be kidding me.” Ricky goes in the back and brings out a size 2. The system wouldn’t let him scan a size 2 to return a size 8, so he calls another salesperson over to help; she realizes the problem, looks in the system, and says “you just need to scan a size 8, same size she bought, I see here it’s in stock.” So, Ricky goes to the back and brings out THE SAME SIZE 8 I needed in the first place. So after insulting me FOUR TIMES by loudly commenting on my “very big size” that supposedly “isn’t kept in stock in the store,” Ricky went to the back and pulled out the precise item I needed, and could have just exchanged for in the first place. I cannot fathom why any commissioned salesperson would treat a customer this way but it is totally unacceptable. I have been a loyal bloomie’s customer and even purchased an extraordinarily pricey mattress there last year; I never dreamed I’d be insulted like this. Ricky at Hobbs should be fired immediately. And I won’t be setting foot in the store so long as employees are permitted to openly insult customers like this for no reason whatsoever.

Edit: I went to the Hobbs website and re-purchased for $390 the same suit Bloomingdale’s charged me $750. So Bloomingdale’s was ripping me off in addition to insulting me about needing the “VERY BIG” size 8. I won’t shop here anymore and...

DON'T SHOP HERE IF YOU'RE CURVY! I had a really unfortunate experience here with a sales associate. I had a dress in my hand which was my exact size. (I'm an adult woman who has shopped this brand before, I know my own size). When I asked to try it on the sales looked at me, then looked at the dress and without even looking at the size said snarkily "this dress is really small are you sure you want to try this on?" Somewhat shocked I replied: "Are you saying I can't fit into this dress?" She said "no that brand just runs really small but you can try it on if you'd like." I tried on the dress, it fit perfectly (I looked great, but that's besides the point). However, coming off of a really long week, I was just looking to blow off some steam and feel good about myself. The snide remark really hurt my feelings and I did end crying in the dressing room. A very nice employee Tina did help calm me down, so shout out to Tina. I ended up going back to the employee who said the comment and calmly told her it really hurt my feelings she apologized but also said kept saying "you misunderstood the brand runs really small." (I've worn this brand before, I know it does not). Regardless of the brand's fit or what my body type looks like, to imply that I was too big for a dress just by looking at me or to assume you know my size better than I do was very unprofessional and really ruined what was supposed to...

I recently had a very dissapointing visit to this Bloomingdales. I was trying to make a purchase and pay for a small portion of it using a promotional e-gift card. The gift card did not have a barcode in the body of the email, and when I signed into my account the card was there but also did not have a bar code. For this reason, the store would not let me use it. First the cashier I was with told me to call customer service. Then she said "I'm going to help another lady with a different sized bra while you figure this out". I did not call customer service, I waited for her to come back and help me. But she didn't. She said there was nothing she could do without a barcode. The lady behind me suggested I go to customer service within the store- why didn't the cashier suggest that? So I went to customer service and provided them every detail of my Loyallist account for access to a barcode, and no luck. They also told me to call customer service! All this for $25! Why wasn't a manager called to just make a manual adjustment to my purchase or step in and help? I left and called customer service. Guess what? They told me the store has to handle it because they couldn't locate the barcode either. Go figure. This was a horrible run-around and I won't be shopping there ever again. Awful customer service all around and...