REPS Fitness Supply — Local services in Somerville

my gym set approximately a year-and-a-half ago pay for Professional installation month-and-a-half ago I hear a weird noise come to find out it was not properly installed and a factory sticker indicating the side effect if not installed properly. I brought the situation to the stores attention they directed me to the service department.

Service department claims labor warranty is only good for one year I reiterated that it was installed improperly. I even offered to pay for them to have a technician come out and confirm if it was something I caused I would pay for the repair.

The lady dodged my phone calls even though claimed she would call me back that day or the next day week later needed to call the store, the store called and got involved again. Surprise surprise I suddenly got a text from the same lady who has ignored me for the past week and a half offering to come out and repair it for 200.00. I was hoping for a ... if it was installed improperly we will make it right at no cost to you but that was not an option this company has no...

This place is absolutely amazing I went in here to get a few things for the gym and they had absolutely the new owners were so nice to me as well even their prices are fair because I went to other places even Walmart to compare prices they have amazing quality things from amazing gym equipment where you can make payments from things that you need for yourself at the gym this is the only place I'll go to from now on when I need something from the gym that only that they have amazing customer service the two new owners are...

I had to make two separate purchases on their website due to the constant changes in stock of items. This can definitely mess with shipping costs as more shipments tends to be more expensive. I reached out to customer service, specifically Tatum, and he was able to combine my orders before they shipped, and saved me a significant amount on shipping. Amazing customer...