Bridgewater Marriott — Hotel in Bridgewater Township

My Wife and I were recently married and used the Bridgewater Marriott for our wedding block. Our friends and family booked around 20-25 rooms over 2 days including a couple that were not under the block because they were Marriott rewards members and given reward pricing. The staff at the hotel all were very nice but seem to be handcuffed by Ridiculous terms and policies set forth management. We worked with 2 separate event managers, Chris Williamson and most recently Brittany Schwing. We also were in contact with a Nicole Drake who is the assistant rooms operations Manager. When we first reached out to the hotel for information about a block they sent us an email of a contract and a link to a hotel website listing all wedding block proposal information. We questioned the $200 fee for storage and handling of welcome bags(25 small bags that they kept at the front desk and handed to guests as they checked in) and also the fact that the "complimentary" shuttle to the event was actually $30 added to the cost of each room for my guests. We were told that was standard practice and non negotiable so we agreed to go forward with those terms. Also in that information, it stated that for every 11 rooms booked my wife and I would receive one standard room at no charge to be used that weekend.The Friday before the wedding there were multiple family members who stayed at the hotel. When they arrived they informed me that the entire wedding block was placed on the floor directly below major construction including power drills and saws that were so ridiculously loud that most of the guests went and sat in the lobby instead of their rooms so they could at least hear each other talk. The concierge told me that the hotel was only about 25 percent capacity that night(the parking lot that guests were charged $15 to park in was almost completely empty). When I questioned the front desk as to why they would put the block in the construction area and i was told that was how it was set up in the computer and couldn't be changed now that everyone was checked in. The guests were also told that night that the Water would be turned off in the rooms from midnight until 6 am. some were told they could use the toilet at least but not shower. Others were actually told not to flush the toilet until after 6 a.m. So at this point the 2 main reasons people stay at a hotel, sleeping and showering, were not possible but my guests were still charged full rate. No email or phone call was made to me to inform me of any of this by the hotel even though they had all my info and we were working with an event manager. I was obviously mad but was getting married the next day so decided to not spend hours trying to complain to people who are just following obviously bad protocol. The night of the wedding we returned to the hotel and they were nice enough to even kick my wife out of the bar area because she was wearing ballerina slippers and that apparently violates safety and sanitation code(I guess not being able to flush a toilet for 6 hours doesn't though somehow). The final straw was as we were going to check out on Sunday we viewed the bill and we were not being given the free room that we were told multiple times in writing that we would receive if more then 11 rooms were booked. The worker at the desk who told us he was the manager on duty said if we had anything that showed that in writing he would remove the charge. I began to search months of old emails looking for the ones that they had sent. After a minute or two The Desk clerk/Manager then told us to not go crazy worrying about it now and to contact the event manager during the week and she would make sure it was taken care of. I reached out to Brittany, the event manager and sent her the emails saying that we would get 1 free room. she responded by saying the final contract changed that number to 25 rooms needed to be booked, and that is what we signed. Poor customer service and plenty other...

This weekend I was in the Bridgewater area for a dog show and decided to stay at the Marriott again. I hadn't stayed since before the pandemic but in the past, I've spent a lot of weekends there and it was a favorite hotel of mine as they always took care of me, especially when my Mom was in the hospital and I'd stay there to be closer and to get some rest since I'd been a 24/7 caregiver.||Let's get to the review. I arrived early on Sunday around 10 and didn't expect a room to be ready which wasn't an issue. After dropping off my bags, I rested in the lobby for a while before heading out. I noticed lots of dirt, crumbs and leaves on the floor as well as many empty cups and dishes. Not a good start nor a good look for guests coming in. ||Returning around 3 or so my room still wasn't done. The agent who tried to check me in at 10AM SHOULD have told housekeeping to get a room ready for me ASAP but this didn't happen. I still waited 45 minutes and finally got my room. The room itself was ok, and clean. Nicely renovated but the pillows are ridiculously flat. ||WIFI worked fairly well and at least there are outlets and USB-A plugs next to the bed. Too bad that housekeeping didn't turn off the alarm clock when they cleaned the room. Nor did they replace the bag in the ice bucket, or dust off the ice bucket. There was probably a month's worth of dust on the top. Gross. And the door to the mini fridge was open so it got hot. ||The hotel has sadly closed the concierge lounge "because of guest feedback". Really? Please. So you get breakfast in the restaurant. It's a buffet and it's fine but the potatoes are full of half cooked onions and peppers and it took forever for someone to get me coffee and juice. The place wasn't even that busy.||As an Elite member you can choose between bonus points or a $10 food & beverage credit which is EVERY other Marriott, can be used in the restaurant. Not here! Why? Well elites also get a $15 F&B credit to use, but only Monday-Thursday in the bar or restaurant. We don't want people do double dip and use them both in the restaurant. So use your 10 bucks in the little market for a $9 bag of chips? Please! I was there on a Sunday and Monday night. Not allowing Elites to use the F&B credit when they want is just plain cheap. The hotel lost out, I took the points instead and went to the Cheesecake factory for dinner Sunday night. Instead of Marriott getting my $45 bucks, another vendor did. ||The lobby still hadn't been cleaned when I got back to wait for my room and also, a manager walked past rubbish on the floor THREE times and didn't pick it up. He "didn't even notice" which means he has zero clue what is going on around him. Also the trash can at the entrance was overflowing for most of the day yesterday. ||I was a housekeeping manager for Marriott so I notice more than the average guest but I'm surprised that at a Corporate owned property, such poor training exists.||The final straw? Instead of the bar having proper tools and rimmers for glasses, a bartender thought that using a crumbled up beverage napkin to hold sugar to rim a glass for a cocktail is acceptable and sanitary. HELLO!!?? I don't care if "you don't use it enough". Have proper tools for the task. The hotel charges $14 and UP for cocktails but we're too lazy to use proper tools, or to get them out of the store room which is what the restaurant manager told me, or spend 10 bucks to get them from Amazon. Also, the fruit garnishes need to be covered. There are ALWAYS flies and bugs and sneezes and coughs and hairs blowing around. ||I had higher expectations for this hotel. At least be clean, take care of guests (WHY did it take 4 request over 4 hours to get a simple foam pillow? Not acceptable.) and not be cheap when it comes to credits for Elite Lifetime members.||I will not return and contacted the...

This weekend I was in the Bridgewater area for a dog show and decided to stay at the Marriott again. I hadn't stayed since before the pandemic but in the past, I've spent a lot of weekends there and it was a favorite hotel of mine as they always took care of me, especially when my Mom was in the hospital and I'd stay there to be closer and to get some rest since I'd been a 24/7 caregiver.||Let's get to the review. I arrived early on Sunday around 10 and didn't expect a room to be ready which wasn't an issue. After dropping off my bags, I rested in the lobby for a while before heading out. I noticed lots of dirt, crumbs and leaves on the floor as well as many empty cups and dishes. Not a good start nor a good look for guests coming in. ||Returning around 3 or so my room still wasn't done. The agent who tried to check me in at 10AM SHOULD have told housekeeping to get a room ready for me ASAP but this didn't happen. I still waited 45 minutes and finally got my room. The room itself was ok, and clean. Nicely renovated but the pillows are ridiculously flat. ||WIFI worked fairly well and at least there are outlets and USB-A plugs next to the bed. Too bad that housekeeping didn't turn off the alarm clock when they cleaned the room. Nor did they replace the bag in the ice bucket, or dust off the ice bucket. There was probably a month's worth of dust on the top. Gross. And the door to the mini fridge was open so it got hot. ||The hotel has sadly closed the concierge lounge "because of guest feedback". Really? Please. So you get breakfast in the restaurant. It's a buffet and it's fine but the potatoes are full of half cooked onions and peppers and it took forever for someone to get me coffee and juice. The place wasn't even that busy.||As an Elite member you can choose between bonus points or a $10 food & beverage credit which is EVERY other Marriott, can be used in the restaurant. Not here! Why? Well elites also get a $15 F&B credit to use, but only Monday-Thursday in the bar or restaurant. We don't want people do double dip and use them both in the restaurant. So use your 10 bucks in the little market for a $9 bag of chips? Please! I was there on a Sunday and Monday night. Not allowing Elites to use the F&B credit when they want is just plain cheap. The hotel lost out, I took the points instead and went to the Cheesecake factory for dinner Sunday night. Instead of Marriott getting my $45 bucks, another vendor did. ||The lobby still hadn't been cleaned when I got back to wait for my room and also, a manager walked past rubbish on the floor THREE times and didn't pick it up. He "didn't even notice" which means he has zero clue what is going on around him. Also the trash can at the entrance was overflowing for most of the day yesterday. ||I was a housekeeping manager for Marriott so I notice more than the average guest but I'm surprised that at a Corporate owned property, such poor training exists.||The final straw? Instead of the bar having proper tools and rimmers for glasses, a bartender thought that using a crumbled up beverage napkin to hold sugar to rim a glass for a cocktail is acceptable and sanitary. HELLO!!?? I don't care if "you don't use it enough". Have proper tools for the task. The hotel charges $14 and UP for cocktails but we're too lazy to use proper tools, or to get them out of the store room which is what the restaurant manager told me, or spend 10 bucks to get them from Amazon. Also, the fruit garnishes need to be covered. There are ALWAYS flies and bugs and sneezes and coughs and hairs blowing around. ||I had higher expectations for this hotel. At least be clean, take care of guests (WHY did it take 4 request over 4 hours to get a simple foam pillow? Not acceptable.) and not be cheap when it comes to credits for Elite Lifetime members.||I will not return and contacted the...