LOFT — Local services in Bridgewater Township

Although I have always enjoyed shopping at LOFT stores for many years, the events that took place recently specifically in this shop have significantly diminished my experience. Two of the same sales rep I have encountered twice were very unpleasant and prejudiced. They would accuse you of false statements and trying to circumvent the system when it was just a simple return and within the store policy clearly posted online. But due to their ignorance, on all occasions, I was subjected to a very condescending attitude when I was very calm and factual with my responses while explaining why their claims did not make sense. They leave a bad taste in a well-meaning customer's mouth, that the impression translates onto the rest of...

I made a return their yesterday. The women in the store weren't very friendly at all. Upon entering no one acknowledged or said hello to me at all.

The store seemed to be well stocked but i refuse to buy at a store when I'm not acknowledged or addressed at all.

My return went pretty smoothly but I also wasn't asked if I found what I was looking for or needed. Or if there was anything they could help me with.

Doubt I will shop or go in that particular store again. And I hate to pull the race card but it was pretty obvious what was going on. Never felt so unwelcome in a store in a long time. I shop the loft a lot for their affordable work clothes but definitely won't be back...

I always have a great experience shopping at Ann Taylor Loft, thanks in large part to Jamie. She is consistently helpful, warm, and has a great eye for style. I really appreciate how she gently encourages me to try pieces that are sometimes outside of my comfort zone—but every time, they end up elevating my look and helping me feel more current and confident.

The store itself is always neat, well-organized, and easy to shop. It’s a pleasure to browse and even more enjoyable with Jamie’s guidance....