Souderton Community Pool — Local services in Souderton

I had a frustrating experience here just last Friday (7/11). We arrived around 4:30 p.m. to take advantage of the half-price admission after 4.

After being borough residents for 5 years, we decided to give the pool a chance for the first time. I was alone with my 1 and 4 year old, neither of whom can swim, so I made sure both were in properly fitted USCG approved life jackets. I take water safety very seriously and never allow my kids near a body of water without one. For clarity, a USCG approved life vest meets strict federal safety standards designed to keep a person, especially children and non-swimmers, safely afloat and their head above water, even if unconscious. Other flotation devices like puddle jumpers, water wings, swim noodles, or foam toys do not provide reliable safety and should never replace a properly fitted USCG approved life vest.

We were sitting near the baby slide for maybe five minutes when a lifeguard approached and informed me that life vests weren’t allowed in the pool. As a parent responsible for two young non-swimmers on my own, this immediately felt unsafe, so I made the decision to leave. At that point, we had been inside the pool gates for less than 10 minutes.

According to the U.S. Consumer Product Safety Commission and the American Academy of Pediatrics, children who are not strong swimmers or cannot swim should always wear a properly fitted, U.S. Coast Guard-approved life jacket when around open water or pools. (Source: CPSC Pool Safety and AAP Water Safety) Again, this is never to be replaced by water wings, puddle jumpers, paddle boards etc.

It’s deeply frustrating to be penalized for taking widely recommended safety precautions, especially as a solo parent. A little flexibility and understanding in policy could go a long way toward creating a more family-friendly and safety-conscious environment.

When I asked to speak with a manager (Logan), I was told that refunds were not issued under any circumstances. The manager had another staff member (Vinny) contact the borough office, and both Laura or Lauren and Stephanie upheld the no refund policy. I was advised to email the borough if I had concerns, but the stance was firm.

A lot of families these days are working with tight budgets, which is exactly why we came after 4 p.m. for the discounted rate. I’m also a tax-paying resident of this borough, which makes this even more frustrating. When a local facility takes your money and refuses any sort of refund or credit, even when you leave almost immediately due to valid safety concerns, it doesn’t feel like policy, it feels like theft. Unethical policies that lack basic fairness erode community trust and push families like mine away.

This review comes after a local Facebook group member shared her experience of something incredibly similar happening to her on 7/18. Following her post, many local families chimed in sharing their similar experiences. It’s now evident that my story is not an isolated incident and should be addressed by...

I don't have the heart to pay almost $300 for a pool pass for just my girlfriend and I, so I buy day passes occasionally when we feel like swimming. However, today I went alone and spent $20 on a day pass. I was there for ONE HOUR before it started to rain and since the teenage lifeguards didn't want to stand in the rain, they lied and said they heard thunder and kicked everyone out of the pool. I thought maybe it was just me, but I asked four other people who were also in the pool if they heard thunder and they all said no. So, first they lie. THEN, upon asking if I could have my money refunded since I was kicked out just an hour after paying, they refused to refund any of my money. I would have been happy with only getting ten bucks back. Mind you, NOWHERE does it state that your money cannot be refunded if an unexpected storm hits. (Because I can totally predict the weather.) Just be mindful when going to this pool. They obviously have lazy employees who lie to paying customers and they absolutely WILL NOT give back any money you spent to spend the day at the pool. HOW ABOUT YOU GUYS HIRE PEOPLE WHO WANNA DO THEIR JOB INSTEAD OF HIRING 16 YEAR OLDS THAT LIE TO GET OUT...

Decided to take my 3 kids to the Souderton pool today 7/18. Upon arrival we saw trash including swim diapers thrown on the ground outside in the parking lot. We arrived around 4:45, paid walked in and they immediately announced someone threw up in the pool so they were closing it but would reopen at some point. I had a 1 year old with me who wasn’t gonna just sit and wait for who knows how long, plus how unsanitary is that to not wait at least 24 hours to make sure the water was clean 🤮 So I asked for a refund or a certificate for another day since we literally just walked in and didn’t even have time to sit down- they refused. The manager was completely un-professional as she pointed to her “no refund” sign saying they was no way to offer one. Being as I paid in cash it shouldn’t have been an issue. Let me just say that was only the 2nd time taking my kiddos there and will unfortunately be the last due to how they treat the...