Genuinely friendly staff but I went looking to purchase Springtime prep items and so very few were available. More empty shelves than displays of available Spring or Summer products. There were grilling tools geared towards men. Not what I needed especially from a True Value. The 1st area inside the store appeared like someone started clearing the way for new things but it was a warm weekend and nothing or no one was working in that area of the store. I was looking to purchase different varieties of mulch, Spring bulbs, lawn tools, hanging spring plants, flowerbed edging, seed packets in April, deck decor, citronella candles, citronella items for repelling ticks, cushions for outdoor chairs, etc. The most important items I needed were tick repellents for clothes, animals, yard, etc. My partner and I, as well as our dog and cat plus all of our neighbors a .5 miles in both directions, except the ones who say it doesn't exist all have Lymes Disease. I figured with the huge and rapidly growing tick, deer, Lyme problem in this area Gerrity's would have an enormous selection of anti tick options. I wanted to get a jump on the season. I found 1 lousy, over priced option that I refused to even consider purchasing. I went to Gerrity's Ace wanting to support a locally owned business and was able to purchase a few of the items I needed but ended up at a big chain store after all. The chain store had what I needed, when I needed it, except woodstove pipe. I can buy swimming pool supplies at the chain stores, in April when NO ONE is swimming yet but no woodstove ANYTHING in April and it snowed today. Neither store is perfect. I did purchase 2 different strong rakes and a sturdy shovel from Gerrity's Ace. Both rakes were a great price and well built. 1 was on sale. The shovel I bought was over priced. I didn't realize by how much until I saw the same lifetime warrantied hardcore shovel style for almost $20 less at 1 of the larger chain stores. This breaks my heart. I just moved and was looking to spend some money while supporting a small locally owned store to fix up my place. I spent almost $1200 at a big chain home store buying what I needed and was only able to spend $200 at Gerrity's Ace. I tried and am hoping things get fixed up at this store. It's close to home and the employees I've dealt with were all very nice...
Read moreAbsolutely the rudest staff ever! This is the second time I had the misfortune of shopping there ....I usually shop Peckville store. Not only was the staff rude but they were belittling and degrading as well! I literally had the specifications for the belt I needed as well as the online status showing in stock and part number and the employee still after having to be asked to assist me kept telling me I was wrong although Google often is wrong and it's searches the pictures showing the brand and specifications generally are not! Literally I have never been made to feel like such an idiot especially when I came to them with my ducks in a row part number cross-reference number written out on paper and they still would not account for the fact that they were wrong! I'll wait from now on until I go to the other store before I come back here! I thought maybe yesterday's misadventure was an accident and a one-on, but clearly after today's pitiful experience,it's just the nature of this store to be degrading and rude especially when you're a woman shopping here! They really need to reevaluate who does the shopping in specific areas because this middle-aged woman is the one who has the wallet and the time to come get the stuff so if they're waiting for a man to do the job they'll be waiting a long time from our household! And I forgot to mention they actually made me give them my purse because my backpack is not allowed in the store however my backpack is a purse and backpacks are purses these days and one should really recognize fashion trends when they take someone's purse and keep it at the counter knowing that I was in the day before carrying exactly the same purse and after they took my purse to the counter I still had to ask someone for help with the belts that I was there for! You cannot...
Read moreFound this store to have a ridiculous policy on new lawn mowers. They have you sign a form that says you cannot bring the mower back to them if there is a problem with it. A No return form.
The individuals that serviced the mower prior to me taking possession and helped load it were both helpful and courteous. One of their people attempted to tell me they don't make anything on a mower so they cannot afford to take returns. To me that equates to "We do not back the products we sell". I informed this person I can buy this same mower for the same price at Lowe's and CAN return it if there is a problem.
I would recommend not supporting this store and go to a reputable store where you can get fair treatment on any major purchases and buy with confidence that should a problem arise you can depend on support from the...
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