Computer Citi — Local services in South Hill

Small business owner. My computer is the heart and soul of my business. It has been an extremely hard end of year. My laptop randomly refuses to turn on or show any signs of life. Had I simply waited, I would have been fine as it was updating. Instead, I was in a panic and took my laptop to computer citi. They charged me $50 for a diagnostic. Up to this point we are fine. I get a phone call an hour later and they tell me that it was simply updating but they could add a bunch of screws to make everything more stable for $200 dollars(more accurately $187 after taxes). I take some time to consider it but then call them back about 2 hours later. I tell them, I am coming to pick up my laptop. 40 minutes later, I arrive and they tell me that I should have told them I was not going to do the repairs. I cannot take my laptop at this time because it is in pieces. Frustratingly enough, I take accountability for not being more clear and leave. I come back the next day and they try to charge me again for the diagnostic that I already paid for and they were not going to let me leave with my computer without a receipt for it. Once again, I accept that I failed again, in a moment of stress. I walk out to my car and remember that I paid for it with my debit card. I log into my debit account and show where I clearly paid for the service already. At this point, I pickup my computer and take it to my car. But I notice how much more flimsy the screen has become. I'm happy to have my computer back but I'm very curious how it has gotten worse. I get home and take it apart to find that they broke both of the metal screen supports that could ONLY have been broken by taking it apart. Why do I say that? Because the support is still screwed in but the bottom is bent in a way that metal bends when you snap it. I simply look at it stunned. Not only did they not communicate their failure but they were attempting to double charge me for a service where they did not need to do anything. Because again, it was just an hour later when they called me to tell me it was simply updating. I cannot imagine they would have started by taking the machine apart. That seems like dishonest work. But let's assume the best and most earnest practice. Attribute to neglect rather than malice.

Why did they not tell me? Because they consider my laptop old? Either way, when I delivered my older laptop it was hurting but not broken; when I retrieved it from them, the screen could no longer support itself and I got a handful of broken plastic around metal threads and unfastened screws.

It's as if, they would have only done right by me if I spent the minimum amount of money they wanted to retrieve from each customer. I am very disheartened. I would have been better off never venturing into this business. I feel like there is no way to punish their poor performance and dishonest, low integrity business practices. The entire way, I kept my cool while I was boiling underneath because of their lack of diligence. I do not want to see them succeed. I want them held accountable. The worst I can do is leave them this honest review. I slept on it and meditated on it and thought on it and hoped their Karma was honest and true. And I'm sure it is. I'm sure they wear the weight of it. This review is all I can do. But this is where I let go of it. How they injured me when times were hard and pretended they were unaware of their trespass. I let go and let God.

Be aware. Unscrupulous people will do good business half of the time. Do not take your eyes...

I had high hopes but I ended up very disappointed. I stopped in to ask questions about my home computer. The salesperson was engaging, seemed knowledgeable and was willing to help so I returned with my computer. I left it with them for nearly a week while I was out of town. They explained what was wrong and how they fixed it and charged me $130.00 which I was willing to pay. Bear in mind they replaced no parts, just ran diagnostics and tweaked it, But I was good with that because I could not figure it out on my own and it was far less than a new computer. It worked fine for about an hour, then went back to it's old ways. I took it back in and they were sorry that it was still having issues. I was under the impression they were to call me later the same day I dropped it off, but I left it for a day and a half before calling them to see if it was done yet. They suggested it was done but I should wait and pick it up the next day after they tested it some more on "the bench". I picked it up the next day, took it home and within 1/2 hour it was obvious it was still not repaired. I called them and they did spend 1/2 to a full hour on the phone with me trying to walk me through what should have been done before I picked it up. After an hour the technician suggested I let it run until later in the afternoon and call him back to let him know how it was working. Of course it was no better, maybe even worse, than when I dropped it off the first time but when I called back at the appointed time the technician had left for the day. I waited until the next morning to call him back. He was out but I was told he would call me back in the afternoon. He did not call back so I called them myself before closing. He had left early. I called back the following morning and was told he was in but could I hold. I held for over 1/2 hour, hung up and waited all day for him to call me back. He didn't. I'm done. I paid $130.00 as an experiment. I'm out $130.00 for what was apparently time it sat on "the bench". I have nothing to show for my money except a valuable lesson learned. I won't...

I have mixed Opinions on this Business, on one hand, about year and a half ago, I came to this business for a hardware test (they found the failure) and subsequent new system build, while EXCEEDINGLY! pleased with the build, I encountered a few moments of Unprofessional conduct, as I am hearing Impaired, I made note to Inform the store of this and how I best Interact with others, TWO! of the Individuals (including the owner , who has a Lovely but STRONG accent) were considerate in the form of more concise , clear speaking (raising voice isn't needed) the Third always kept a very low, monotone and NOT always clear response , this same Individual, when I would try to set an Appointment which would be confirmed by the other Employees would then state " it'll still go to the back of the Que" to which I asked what the point of setting an appointment for??,..the LAST straw, was when I tried to set an appt for HOME service,.. I happened to stop by the store as I was nearby, having been said the technician who does the service is out on a Job, I would get a call back later or the next day, after 2 days I called back and Inquired about setting the appointment and was told the technician has to be the one I talk to,. and subsequently NEVER! got a call from him, in all cases this Individual was Gene, ...... I VERY MUCH!! appreciated the Initial Diagnostic and new systems build this business did for me ,.. but I NEVER got the so-called wonderful and considerate service from Gene that others speak of.... I fully appreciate and understand a busy situation or schedule,. but it takes NO effort to set a 2 min phone call! I give the Location and the OTHER employees the 5-star,.. but I cannot in good faith actually award 5- stars...