Best Buy — Local services in Puyallup

Terrible experience with Best Buy Appliance Delivery - I ordered 3 new appliances and waited over 2 weeks for the items to get delivered. On delivery day I was told they'll be there between 12-6pm, my husband and I both took off work to be there. 6pm finally arrives and no one has shown up or called. I call Best Buy, wait on hold for over 30 minutes, finally get connected and the agent seemed very unapologetic for the fact we'd waited all day. She said they use a 3rd party delivery crew so she'd have to contact them, she gets them on the phone and the woman didn't want to help at all. All she said was she couldn't get ahold of the driver so she emailed them and asked them to call me directly.....I wait until 7:30pm, still haven't heard from anyone, I call Best Buy again, they try & call the 3rd party and find out now they're closed. This happened on a Friday so I asked them are they delivering Saturday then, no one knew. Finally I get ahold of a manager who tells me she'll try for Monday, I told her I couldn't take off another day & so Monday after 5pm, she said she'll try & call me back the Saturday to confirm the delivery - I end up having to call multiple times again and no one can give me an answer on when they'll be delivering, I talk to another manager who says it's not likely it'll happen Monday but she'll check then call back....again I hear nothing. Monday rolls around, I'm at work and get a call the delivery crew would be there in 30 minutes, I tell them no one is there so as I told them before, 5pm is the soonest they can deliver. After calling multiple times I finally get a dispatcher to call me who said they'll be there at 5pm. Monday night they finally showed up around 5:45pm - I had paid the extra $200 for the range to be changed out with a microwave and per the email I received from Best Buy telling me how to prepare for the install the video specifically says "our experts will change out your wiring for a new outlet"....as soon as the delivery guys get there they tell me they don't do that.....they ended up getting their manager on the phone and I explained the video sent by Best Buy said they would, I told him to forget it & just leave the microwave and we will install ourselves and I'll tell Best Buy to refund the extra I paid for install, finally the manager says they'll go ahead & do it. They get the dishwasher in and microwave, then unbox the stove and of course, it's broken. This happened Monday, today is Wednesday, I've called Best Buy multiple times asking when my stove will be re-delivered, of course no one knows. They said the delivery crew hasn't even checked back in the return so the order is locked and they can't reschedule. Their records don't even show they've delivered my dishwasher and microwave yet. This whole thing has been beyond frustrating. I can't get any specific person to get this resolved, managers have been no help, they've already deducted all my money and can't even tell me when I'll get my appliance. The lack of organization shown by Best Buy is unbelievable. It amazes me that with how poor of a job they've done not one manager has stepped up to take lead and get this taken care of. The one manager I did speak with, Amanda Shires said she provided her direct phone number however every time I've tried calling her since then it goes into a queue. I've even asked to cancel my order so I can just order somewhere else but they keep saying my order is on hold because of the 3rd party so they won't even cancel it. This is the WORST customer service experience I've ever ever had. I will definitely make sure my family & myself NEVER use Best Buy again. They should be ashamed at how terrible of a job every single person I've spoken with has done. It's mid-day Wednesday and I still can't get an answer when I'll receive my stove and it's released so I can't cancel it to just get it somewhere else. NEVER use Best Buy, you will...

What a difference a couple of years makes. I've been shopping at this store for years and used to have high praises for the staff.

In mid January I purchased a $1200 PC after discussing my needs with the store sales rep. Before purchasing it I asked if they had 90 day returns on PC's because I was going to be awhile before I could set it up and if there's anything wrong I didn't want any trouble exchanging it, I still had to research monitors so it would be several weeks before I set it up. I'm old and this purchase is for my parents who are disabled veterans and I'm getting the PC to be able to take care of their medical needs thru the military portal. The salesman assured me that I could bring it back and exchange it within 90 day's if necessary.

I didn't get the computer set up until 35 days after purchase, everything seemed good. A few days later I went to use it and I received a prompt to restart the computer to finish the setup. I restarted the computer but it only came up to a black screen. I was able to find a workaround a few days later but now instead of the black screen it goes to the enter your PIN screen and says the PIN is no longer available, create a new PIN but when you click the link it goes to the same screen saying it's not available.

I can't do anything on the computer to get past that screen so I packaged it all back up and returned to the store with my receipt to which I was immediately told too bad I had waited too long go home and call Dell about it. I told the lady about the salesmans assurance that I could return it within 90 day's she said "no he didn't tell you that because it's not our policy". Maybe that isn't your policy, IDK maybe your salesman didn't know your policy but he certainly did represent that when I bought it. Everyone that was with me heard it.

Anyway, I did take it home and call Dell, they immediately say they can't help me either so call Microsoft and try them. Apparently they can't do anything unless you're signed in to the Microsoft account which I can't do because I can't get past the initial login screen.

At this point I'm stuck with a $1200 piece of plastic that I can't use and I can't get any assistance from the store where I bought it, the manufacturer, or the frickin programmers! I will never make another purchase...

BLUF: If you need to make a curbside pickup order, be prepared to wait for an upwards of 20 minutes or more OR just park in spot #1 if they continue to used to backwards, illogical system. Or you're better off just ordering items for delivery at home until this pandemic is alleviated. DON'T BOTHER WITH CURBSIDE PICKUP IN PUYALLUP.

I don't think I've ever encountered such a ridiculous curbside pickup system. Made an online order through my Best Buy account on 5/2/2020, 2:52 pm PST. Received a text notification within 30 mins that it was ready (5/2/2020, 3:14pm PST). We arrived at BB about an hour later 4:25pm. Pulled into the parking lot, used their Curbside pickup option online to let them know we arrived and gave our vehicle color, make, and model. BB site gave a 4 digit order code to show the BB associate. 20 minutes have passed and we've seen AT LEAST 8 cars/customers come and go with their curbside order while we sit there being ignored. Some customers drove off w/o even receiving anything so it tells they either didn't follow instructions or their order wasn't even ready. Finally, we were able to flag down a BB associate and it turns out they're "required to" help customers in the order of the parking spot numbers...there are 2 rows of parking spots, approximately #1-10+ and we were sitting in #9. That so-called order wasn't even written or made known to customers. What is the point of using the app/online check-in system if your employees are NOT going to follow the system?! The same associates walked back and forth in front of us at least 6-7 times by this point. What kind of manager or supervisor is making these genius decisions to not use the system in place?? The curbside pickup confirmation online didn't say anything about parking in a certain spot & there were no signs stating the order you'd be helped in the parking lot. When an associate finally came to help us, he didn't even verify our 4 digit order code so WHAT WAS THE WHOLE POINT of checking in?!

I don't know what it's like at other BB locations right now, but up until today I never had any issues with this BB location (pick-up or in-store shopping) and we've purchased almost all of our new home appliances and entertainment systems from this...