Cardi's Furniture & Mattresses — Local services in South Kingstown

I purchased a mattress from salesman Chris. I am now experiencing horrible back pain because of the mattress and I am unable to sleep at night. I am currently sleeping on my couch because the mattress causes me so much pain to my back it also tightens my back up when I sleep on it. I called district manger Daryl to explain this issue I told him I do not need a refund. I would like to exchange this bed for another one because it hurts my back and I am not getting any sleep at night. He told me there is not much he can do for me because it’s a clearance item. I tell him when I purchased this bed the salesman Chris never explained the return or exchange policy for clearance items to me. He said the exchange policy is on the invoice which I didn’t receive until a few days later when picked the bed up not at the time of purchase . I then explained to him I would not purchased this bed if I knew the policy which I was never told by salesman Chris at the time of purchase. I would have purchased a regular sales item so I could have exchanged it if it wasn’t the right bed for me. I then went into the store and spoke with a very helpful woman by name of Emily Henderson she had great customer service skills and she was actually trying to help me sort out my issue. I told her my issue she then sent a email to Chris and district manger Daryl and she also put me on the email chain I never received an email or a call back from manger Daryl or Chris. I Then call Cardi’s customer service number twice and ask to speak with a manger. To explain the issue they say all they can do for me is send the district manger and salesman Chris a email .explaining I am unhappy and the issues I am having with the bed. At the end of day all I am trying to do is exchange the bed so I can get a good nights sleep. My family and I have done a lot of business with Cardi’s over the years it sad that to me that Cardi’s is unable to resolve this issue for me so I can get a good...

Making an expensive purchase is anxiety-provoking for me; making an expensive purchase that is supposed to last 8+ years and will dramatically change my health (sleep quality) felt nearly overwhelming! LORI ANDERSON was practically a saint! Not only did she listen to my needs, wants, and budget limitations, Lori also was remarkably personable and totally defused my stress! I felt like I was shopping with a family member and not being helped by a store employee: no pressure, all information and support! If I could, I would give 10 stars instead of 5! Thanks again, Lori!! I...

We went to the Attleboro store but felt so compelled by our experience with Josh that we had to review his home store. He was awesome and it sucks that he couldn’t sell us any mattresses but he is truly the reason we came back to the store! We will be sure to visit him in his primary store if we need another mattress...