Sweenor's Chocolates Inc — Local services in South Kingstown

Very disappointed with the customer service of Sweenor's Chocolates this past September 2023. It took numerous emails and telephone calls I placed for Lisa to respond to me so I could place an order for custom chocolate favors for my daughter's wedding. The favor boxes were incorrect when I picked them up the week of the wedding, however I had to pay the balance before I could view the completed favor boxes. It was then after final payment that I noticed the monogram was incorrect and the person working there that day (Kayleigh or Kelsey) insisted I ordered them incorrectly. Kayleigh/Kelsey also said to me "there is a bow around the monogram, so no one will notice the incorrect monogram", she also used profanity to speak with me and did not have any "customer service" to assist or rectify the problem. I have spread the word to everyone I know about Sweenor's horrific customer service and my family and friends will never purchase anything from Sweenor's...

Busy place today, stopped in for a few chocolate pops for our little ones teachers and bus monitors to send with thank you cards, (we are lucky to have them help mold the future) My 7 year old and I had a fun picking out specials for each person, an apple of course, a rose, a cat ... so many options and of course pick your desisre, milk, dark, white chocolate? The rush of people that had left and come again was a sure sign these are the finest chocolates around. While we waited to check out, we viewed the many options of individuals handmade chocolates (buy by the pound) we ended up with a handful for non perils for a treat for the Dad in our home! It's always a great day when you stop to smell the chocolate! Ty to the chocolatier who pleasantly checked us out and offered to wrap a Father Day treat! We didn't need the wrap today, however you did a perfect job on the customer wrap before us! We will...

Excellent customer service, product quality, and presentation! Lisa and her team are wonderful and also incredibly helpful and responsive. Lisa helped ensure our very large and detailed corporate Holiday gift order was exactly what we needed. She went above and beyond to make sure all the details were taken care of. I highly recommend Sweenor's Chocolates. Thank you Lisa & the...