Jared Jewelers — Local services in South Portland

Zero Stars: Jared's Broken Promises I came to Jared trusting their name and reputation. I was convinced to create a custom ring because I couldn't find what I was looking for. HUGE MISTAKE! Instead, I left with a broken promise and a complete loss of faith in their service. The design manager at the time and now store manager, Kortnee, persuaded me to do a custom ring--a simple swap of tiny diamonds for sapphires on a mounting I loved. She took out a blue marker and showed me exactly what my ring would look like with blue sapphires instead of diamonds, promising me their professional jewelers would handle it. She also assured me the finished ring would be lightweight and wouldn't twist on my finger. The ring I ordered was dainty and not too big. Over 6 months later, when the ring was finally ready, I picked up my ring examining the sapphire stones making sure they were the correct color blue I chose to match my other ring. At that time, I was concerned on the colors of the blue sapphires matching and hadn't noticed the band was very similar but not the one I ordered. Had I worn this ring everyday I would have noticed sooner this wasn't the ring I ordered. By the time I finally received this ring, I only wore it on special occasions as I had a very terminally sick and elderly dog that needed special care. The ring wasn't worn much as I didn't want to scratch my dog when we would carry her or care for her. Time had passed before I noticed this mistake. When I tried to resolve this, Kortnee refused to check the security footage, stating that the cameras didn't show the counter where I designed the ring. Really??? They never took a picture of the ring I chose with the diamond I chose. She said that they are not allowed to take a picture of the ring on the customers hand. Not an acceptable excuse! She clearly could have taken a picture of the ordered ring in a display, on the counter in a ring box, or even on a ring sizer. She even told me she'd do everything she could to make me happy, only to follow up with a case number from corporate (10032754) and the message that they would not help me because I "signed off" on the ring. My signature was only to confirm the color of the sapphires. The rings were similar, and I trusted them as professionals to get the rest right. This isn't just a mistake; it's a deliberate pattern of deception. As a business owner, I know my customers deserve respect. I am now demanding a full refund. Don't make the same mistake I did. Corporate needs to hold their employees accountable for their mistakes, and employees need to learn from their mistakes and grow along with the company to make it...

Very poor experience during our last visit. We have been regular shoppers here for multiple large purchases including a Engagement ring, high end watch and many items from the Ever Us collection. We were always treated fair and NEVER paid full retail shown on the small tags. I recently stopped in excited and ready to buy a 1ct wedding band, and also planned to buy a new watch and a fashion ring for my Fiance. The male salesman I ended up with showed me an item, pitched the extended warranty (which we always purchase) and gave me a price. I asked what could he do for me today and he added up all the costs and gave me a full retail price. I explained that we would never pay retail and have been very good customers over the years. He did not seem to care and gave me a pitch of how Jared has their Own diamond mines and always has the best price around so there is no need for them to discount a price at all. He sounded like a car salesmen the way he spoke and had a arrogant attitude about him. Later he mentioned he came from the "car sales industry" before he worked at Jared. I gave him a last chance to do "something" on the price and he smiled and said if I wanted to shop around and find a better price he would only then talk to the manager about possibly "matching" a competitor. So you want me to waste my time driving around getting quotes for you to only "match" their price when your the company Ive done over $20K with already??? We left and drove over the Kay Jewelers in the Mall next door and was greeted with a much warmer attitude. They asked if we had shopped there before and we told them we had always gone to Jarred. My Fiance stopped in and they offered to clean her ring and necklace just because she stopped in. We then found the EXACT SAME 1ct wedding band for the same advertised price as Jared but without even asking offered it to us for $500 less with the lifetime warranty! While there we also purchased a Movado watch and and 1/2 ct fashion ring. Our friends stopped by and they also purchased over $2K in items all from the same salesman. Needless to say Jared has lost alot of our business and we are now regular customers at...

Bought wedding bands. Both are beautiful and of good quality but we both felt incredibly pushed into getting a ring right then and there… We were just going in to scout out rings we might like in order to find our styles. Our wedding date is a little over a year out so we had MORE than enough time to really think about things (which I did make well known). The first person I had met with was Devin, (It was just my mother and I the first time). He was awesome and very kind and I really appreciated the way he treated us, which made me want to come back. Unfortunately the second time around was not so pleasant. Woman was very pushy and kept leading us toward styles we were clearly saying we didn’t want and had no interest in (because of price/style whatnot) so we both had to stand up for ourselves a lot which was took a toll on me. In the end we both ended up getting styles we liked but it was just a really uncomfortable experience for the both of us. Overall, the product is beautiful, not ALL of the staff is horrible, and we’re both happy with what we brought home. It was just this certain staff member that made it really stressful and uncomfortable for us. It’s one thing to recommend something and another to make it seem like a dumb decision to choose to wait a little longer to think about things or look at rings that catch out eye… you know? I understood that the rings I liked might not be there down the road if I waited and I was okay with that… my Fiancé Just didn’t want me to miss out on an opportunity because he loves me. That’s the only reason we left with rings, which means a lot to me, but it made me feel really bad for him. I just wish we hadn’t gotten pushed into buying a ring so soon as we both initially agreed that that was not what we wanted to do at that moment in time. Not here to bash anyone, I just wanted to leave an honest review of my experience, which is the reason why I am not naming names for the negative side of our experience. Thank you for the good side of our...