Mattress Firm South Portland Maine Mall Road — Hotel in South Portland

1 July 2019

Here is how Stewart Graham clearly exceeded my expectations as a shopper: Attentive, kind, personable and a focused listener to my priorities for the desired product and budget constraints.

Respectful and courteous, capable, and responsible and truly wanted to earn my business. When he overheard me say to my fiancé that we should continue to “shop around,” Stewart immediately kept the in-store shopping experience alive by working with our budget, timeline, and goals. Without wasting my time, or his, we ultimately and effortlessly, found a win-win solution. Unique ability to multi-task as well; served other customers simultaneously while helping my fiancé and me. Treated them all with the same respect, courtesy and uninterrupted attention to their unique needs. He knows the products well, and he can adapt his approach with different types of customers – a skill that truly requires perception and awareness.

He even helped a non-mattress shopper who entered the store frantically with a need for packing tape to secure a package from the down pouring rain. Stewart gave this gentleman a roll of tape without question. In equal kindness, the gentleman returned the unused tape roll a few moments later.

Highly recommend Stewart as a sales representative for his personalized attention, his innate ability to truly listen to my needs, and his steadfast commitment to finding a solution that served my needs. When he made a small mistake on the pick-up plan of the mattress, he immediately called my personal cell to keep me informed and advise me of the remedy. We were never in the dark. He apprised me of all phases of the purchase (pre-purchase, purchase, post-purchase), right up to home delivery. I was particularly impressed when he said earnestly, “my job is not done, until you are 100% satisfied.”

A very nice young man, talented and capable sales rep, and he earned our confidence and trust – which in my opinion, is the ultimate mark of a leader, let alone a capable and talented sales rep.

David J. Cote South...

I went into Mattress Firm about 2 weeks ago looking to buy my very first mattress, as I just graduated and moved to the area. I had been considering some of the online companies that ship a "mattress-in-a-box," but was worried about not being able to test it first, so my friend suggested we try Mattress Firm first. I went in with my boyfriend and two other friends who were helping me look, and Stewart Graham handled all of our different personalities, questions, and concerns so professionally. As a recent graduate, my budget wasn't the highest, and Stewart understood and helped to find me something I loved at a price I could afford. He was impressive at remembering exactly what I had said about each mattress I tested, even when I couldn't remember what I had said/thought. Stewart used this information and his knowledge of the products to help me narrow it down to two options, and eventually decide which was the best fit for my price, preferences, and sleeping habits. I even ended up with a frame that uses a remote to raise the head of the mattress on an incline since I like to sleep more propped up, and this came at an incredibly low cost given the sales going on and deals he was able to offer. The mattress came later that week and was delivered on time by two professional individuals who were quick and efficient. After sleeping on the mattress for a few nights now, I still love it. With that said, it's nice to know that I have over 100 days to be sure it's the right one and return it if not. Thanks to Stewart and the Portland Mattress Firm for a great experience and a wonderful...

When we purchased the mattress and all the Pieces that go with it Including a headboard It was a great sale, and the guy was wonderful who sold it to us named gator. I paid for the delivery charge for the bed to be put together and the mattress Put on it! However, when I went later to see how the bed was put together in Maine at my dads assisted living 3 days before my 90 year old dad moved in- I walked in expecting to put the sheets on it was a mess! The boxspring was broken on the corner. The bed was not put together. It was all in boxes. The broken boxspring was laid against the wall in the living room with the mattress all in plastic. Nothing has been done, and I had no way to put it together! I was quite annoyed. I got my delivery fee reimbursed, but that’s all I got. They said they would come and replace the boxspring, but I said forget it. I’m just not dealing with it anymore. My poor dad will just have to have it the way it is. I will probably not buy from these people again or else they need to get a delivery service. I was so stressed out. I was in there for almost 3 hours trying to get that bed put together when I have so much else to do to move my 90-year-old father from his condo into this Assisted Living and I only have five days! Not...