Lovesac — Local services in South Portland

I wish I could give more than 5 stars on this review because we had an absolutely amazing experience! My boyfriend and I were up visiting from Massachusetts. We had some time to kill and decided to walk around the mall in Portland, ME. We were about to walk right by LoveSac, until my boyfriend pointed out that the couches in your store were the cool customizable couches that he had seen in commercials. I usually try to avoid going into retail stores like that because the sales people are usually super pushy and make me feel extremely uncomfortable, if I don’t decide to buy anything that day. My boyfriend convinced me to quickly pop in and check them out. I am happy to say that our experience was the exact opposite from what I thought that it would be and what we planned to be a quick pop in and out, turned into us spending over an hour in the store, learning about your awesome company and products. Anna was the sales representative working at the time and right off the bat was AWESOME! She was super nice and extremely welcoming. She was very knowledgeable about the products and answered all of the millions of questions that we threw at her. Anna did an excellent job at showcasing all of the features of your amazing product and it was clear that she was truly passionate about the company! This was my first time ever hearing about LoveSac and I have to say that all of your products are genius! Anna truly sold us on the product, as well as the company as a whole. If we had the money, we would have definitely bought a couch today! Even though we didn’t purchase one today, Anna made sure to walk us through all of our options and helped us to create a profile, in order save our information/preferences for when the time comes that we are able to afford it. Anna helped us out the most, but there was another female employee working, the second time we came in (I can’t for the life of me remember her name). She was awesome as well! Just like Anna, she was extremely friendly, knowledgeable and passionate about her job and the company. I usually do not write reviews often, but after Anna mentioned it, it was a no brainer! It takes having a special experience for me to take the time to write a review (especially one this long), but this experience was definitely deserving of it! Great staff, genius product, and awesome company! The only qualm I have is that I wish that I had come up with the idea sooner! You have truly thought of everything, as it solves every problem/frustration that goes along with purchasing furniture! Thank you so much and I look forward to day when I can afford to purchase and enjoy the set in my own home!

P.S. Anna DEFINITELY deserves a...

I consider these over priced bean bags but the wife liked it and it helped her back so I got one. My main concern is the filling. In the store they overstuff the sacs so they are actually supportive. Then they send you a half filled sac that completely sinks to the floor when laying on it.

If you contact them they will send you an extra box of foam to use. Great right? Imagine shredding a memory foam mattress into a million pieces, then attempting to get all of those pieces into a small opening. If they had made the sac opening larger MAYBE you could get it in easier. To top it off the inside zipper was broken so trying to zip it up after was a blast. Now I have a couple hours of getting all the foam cleaned in my living room. I got to pay $600 for a sac I basically get to assemble myself.

This could be avoided if they simply shipped them filled they way the store had them, or don't allow the store to stuff extra foam in to essentially"trick" customers into thinking that's what they are getting.

Update After Reply: Thank you for the reply but I posted this review because I already reached out directly. Their solution is not to actually fill the sac so their customer doesn't have to. They advise doing it outside, presumably under the assumption you just ignore the small foam pieces, or use a sheet. Doesn't solve the fact that when I buy pricey furniture I don't expect to have to deal with such a mess. You could tell by the responses they couldn't care less. If this was for me I would have immediately returned it, the wife likes it so that is not an option, (she wasn't around for the joy filling it was). I will not be buying the sactionals I was seriously...

I recently made a Love Sac purchase 7seats & 11 sides. I have gone through several couches and I've never been so happy with this couch purchase. I first worked with Anna & Kayla. They were so kind and patient with me as I had tons of questions. They did not pressure me at all. They went above and beyond to make sure I got the best deal possible. After making the purchase with Kayla she was very reassuring that when I got my order they would help in any way possible to help me to get it set up. I was a little nervous with all the pieces. But I watched a video and it ended up being super easy. After setting up my sactionals I noticed I was missing something. Pillows!!!! So Back in I go! They only had 2 of the 4 pillows I needed so Kayla went above and beyond by calling all the other stores to find me 2 more pillows. She was very kind and great to work with. I appreciate her taking time to meet my needs. Such a great employee. I go back in to purchase the pillows and extra accessories and Maggie made sure I was getting the best deal. Such a great Manager. They rearranged the whole store more than once so I could see all the colors together to make sure I liked them before ordering. They were so personable even remembering my name without looking it up! So impressive! Thank you Love Sac I've never been happier with my living room!! I would 100% recommend Love Sac to anybody needing a high quality couch set! You will never have to buy...