Polo Ralph Lauren Factory Store — Local services in South Strabane Township

First and foremost.. I was Christmas shopping for my son .. prices are ridiculously over priced for sweatpants (148.00) t-shirt (59.50) second when I decided I was not buying these two items my card was still fraudulently charged, when I informed the so called manager Michael at the time of sale, I was told that the charge was only pending and would fall off because it was not completed but that if by chance the charge posted that he would be available the following day and would take care of it. However, later in the night the charge in fact did post to my account so when I reach out to this store the following day Michael in fact was not working and I was told that a ticket would have to be created with their corporate office.. the female manager that I did deal with when reaching out about the posted charge( Deanna) was rude and ignorant, talking over me when I was explaining the situation .. so I then called the customer service number and spoke with (Tangy) who called the store and was told that I was asked to email my posted charge to them but that they never received it, needless to say I then took a printed copy of the charge directly to the store, where I was met by the rude, ignorant "so called manager" Deanna who then stated that she did receive my email and that she had created a ticket, so asking when I could expect to hear something I was told she didn't know so I then requested the corporate number so I could reach out to them and she told me no that she was not giving me the number.. very unprofessional, unpleasant, and rude for a manager.. When unqualified individuals are hired into positions that they have no buisness being in, it brings down a company as whole. I'm sure I'm not the first person to experience the unprofessionalism of this store, and I probably won't be the last.. but this is what causes companies to collapse because people become tired of not only the very over priced merchandise but also the unprofessionalism of...

Will never shop at this store again. The employees there are liars and thieves. Was in there to buy some clothes. Tried on some different clothes in the dressing room. While I was in the dressing room I set a pair of expensive Maui Jim sunglasses on the chair. While I was changing into different outfits I put some clothes on the chair over my sunglasses not even thinking. After I was done I forgot my sunglasses in the changing room on the chair as I never moved them. While still in the store two minutes later I realized I forgot my sunglasses on the chair so I went back and they were gone. I asked the younger employee who was working in that area if he had seen my sunglasses and he said no. He said that there were no sunglasses in the changing room when he cleaned it. Clearly he was the one that took them as he was the only one in that room since I was in there so he had to have taken them. Went to the manager and explained my situation and they took the side of their employee and would not even question him. Said that they would call me if they find them. They never...

I’m rating this 2 stars because the clothing in here was outstanding! Unfortunately the service drove me away.

I walked into the Polo store at the Tanger Outlets near Pittsburgh hoping to grab a jacket or coat since I just flew in from Texas and didn’t pack for the cooler weather. Unfortunately, my visit was disappointing from the moment I stepped inside.

Every customer who entered after me was greeted — except me. I walked around the store for five to ten minutes, clearly looking for help, but every employee seemed to avoid eye contact and offered no greeting or assistance. I understand everyone can have an off day, but this wasn’t a good look for a brand like Polo.

I mean, seriously, they were ignoring me so much I was able to snap photos of them, ignoring me without them seeing me do it!

I’m not jumping to conclusions about why I was ignored, but it definitely left a bad impression. At minimum, it was poor customer service, and it’s enough to make me think twice before visiting this...