Vera Bradley Outlet — Local services in South Strabane Township

This was my first time in this store, and at first the two ladies working there were nice and helpful. I got what I needed and checked out. This was during their 50% off sale with an additional 30% off on top of that. Now never shopping at this store before, I thought it was a total of 80% off. When I check out and looked at my receipt I was confused on why the things I got weren’t coming out to 80% off. I walked back in and nicely asked if they could explain to me why they weren’t coming out to 80% off. The lady who checked me out decided to snap at me and say in a very rude tone “it’s not 80% off, its 50% off then 30% off of the remaining price.” She then continued to say “it’s deceptive marketing.” I personally believe a company should be more open instead of trying to deceive their customers like this. I was so upset that I just grabbed my things and walked out. I unfortunately didn’t get her name only an employee number off of my receipt, but she looked like a manager. There were plenty of ways she could have said that without being nasty to me. I don’t think I’ll be going back to that store if that’s how they treat their customers who...

A friend and I visited this outlet shop last week. We were greeted by the manager at the door, a pleasant and engaging person. She took the time to get a bit of our reason for our visit, and was kind enough to offer me a birthday coupon when I told her I hadn't gotten mine in the mail. (As it turned out for some reason I was no longer in the system and she re enrolled me later.) We did our shopping (I was spending birthday money, my friend had a birthday coupon) and went to check out. The manager herself checked us out, and surprised both of us with a free umbrella! with the design and color based on our purchases. I have seldom been more surprised or pleased with a store's manager or customer service. I 100% recommend you shop there. In case you think we got special treatment because we are "notables", we are VERY senior citizens, and just...

I traditionally shop at the mall when purchasing a Vera Bradley product. However, when I saw items were 40% to 80% off it was worth a look. The employees were friendly with no hassle to purchase, which is always great. I felt I could look through and investigate whatever I chose to purchase without any problem. I was effectively able to navigate the sale and understand what was whatever percentage off. However, the organization and need to read thoroughly can be a major problem for some customers. Although my experience was great this review is moreso for the...