Ashley Store — Local services in Southaven

First time shoppet/buyer. Looking for 4 barstools needed right away for family coming in for the holidays - needing extra seating for meal time. In store experience was good. I selected to pick up the following day and paid to have them assembled. I didn't make it to the warehouse to pick them up the following day because it was after 4:00. But I called the next morning @ 8:35 to let the warehouse know I was on the way to pick up my assembled stools. I arrived at the warehouse at 9:20am, 3 other cars in line before me. All had their deliveries made, still in boxes, so none had to be assembled. They all left. I was the only customer waiting. Then another customer pulls up, they wait a while, then their furniture comes out- sofa and chair- no need to assemble- and then they leave. Again, I'm the only customer waiting. 11:10 someone comes out to say they're bringing my stools out after they wrap them in plastic. I say ok. When the first 2 come out, placed them in the back of my SUV, I noticed the legs on one of them are scratches and chips of wood missing. The man tells me he can get the furniture tech to come look at it to see if it can be fixed. He says he can. It's now 11:20. I asked if he could do it right away and he said it'd take about 15-20 mins. I said that's fine, I've been here for 2 hours now, I can wait a few more mins. It was about 20 mins. On my way home, I called the store manager to complain about my 2 hr wait. The assistant Mgr took my call. She thought the assembly was only offered to delivery orders. But she said she'd check with the regular manager and find out and report back to me. Assistant Mgr was apologetic and offered me a10% discount on my next order, which is nice, but it won't be any time soon and doesn't help now that I lost 2 hours of my time sitting in my car when I had grocery shopping to do for company coming in that same day. And the main thing is- if the assembly is only offered on delivery orders, ALL the store employees NEED to know this! And I understand there have probably been times when furniture was assembled and then the customer never picks up or changes their mind on the furniture so it was a waste of time and now you have to put it somewhere BUT when I called to say I was on my way that morning (especially since I missed picking it up the day before), you'd think they would have it already assembled when I got there an hour from my call or at least started on it?! And here's an idea, If the assembly is available for pickup orders and a customer never picks up OR changes their mind on that order, charge them another assembly fee. You could have them sign a place on their order form in the beginning about this extra fee for not picking up their assembled furniture. If that happens, you have their address, and credit card, slap that extra fee on them if they don't pick up their assembled furniture. Anything But making someone/anyone wait 2...

Original purchase made on 8/3. Salesman was wonderful, but past that this company is a joke! I purchased 3 beds and they were delivered a week and a half later. My delivery was set for 4pm, however, the delivery guys called me 4 times within 30 minutes because they arrived early (12pm) and wanted to finish the delivery. When I arrived home they were in a hurry and had no time to even be polite. They damaged 2 of the 3 beds in their haste to be done. I had to call in to get the beds replaced. 2 and a half weeks later, I finally got the replacements delivered and the delivery guy was very polite, maybe a little too personable. A few days later my sons bed collapsed and he fell in the floor. Turns out that the original delivery guys were in too big of a hurry to put the 6 screws in that held the slats in place. I called in and a supervisor ordered the replacement screws and issued a refund on the delivery fee. Fast forward 20 days and still no screws. I called in and asked for a supervisor and "they are all in a meeting but we will have one call you back". 3 days later and still no call back. I returned the call that should have been made to me and waited on hold for 15 minutes. Supervisor says the same thing I've heard for 3 weeks, "the screws should be in next week. Once you get them call and set up a day for them to be put in". Today is 9/18/17, at the rate we are going, I may have the bed put together right by 10/3/17. My son is now scared to death of his bed and sleeping on the couch. Per the supervisor, "All sales are final"! From my view point they have to be or they wouldn't make any money and the company would have to shut down. I will NEVER step foot back in to Ashley home store and I will let everyone know of my horrible experience. Customer service stops at the...

Disappointed! As long as there isn’t a problem after the sale, you should be ok. BUT if there is an issue, good luck! Purchased headboard, rails, footboard, nightstands, and chair on July 4. It was delivered Aug. 8. Two of the 6 pieces were not in boxes and 1 was in a busted open box. The delivery guy suggested to check for parts missing and damage. Bolts were missing as well as scratches and nicks on pieces not boxed. He took pics and said he would report it. My understanding was a replacement order would be started. That was on a Saturday. The following Monday (within the 3 days required notification of damage) I doubled checked with our salesperson. She said she could see a report was made by the delivery guy, and that I should receive a follow up call about redelivery. Again, understanding the pieces were being replaced. Then nothing. I called again on Sept. 7 left a message and was called back. She would check on it. I never received an answer about when the furniture would be delivered and that’s with going by the store on 9/16 and leaving additional messages Sept. 23 and 29. Finally, called the support line and learned no replacement was ever issued. A report was made and that was it. They would send me the replacement parts (bolts) and send a tech out. The parts came in the second week of October. I still have to schedule a tech to come out and fix the scratches. Honestly having to repair brand NEW furniture is ridiculous. To be fair, the pieces in a box were fine, and perhaps the sales people cannot do anything after the sell, but then tell me that and not keep saying, “I’ll check,” and never follow up. I understand they have to check for fraudulent claims, but good grief your delivery guy took pics when he...