Michaels — Local services in Southbury

They only have one cashier at the checkout area, everything else is a self checkout station. So anyone who wants to make a return has to wait for that one person. I waited for 20+ minutes behind a woman whose items weren't showing up in their system when they tried to scan them so they had to send someone running around the store to find them. Finally it was my turn at the register and they were having the same problems with 2 separate orders. How does your software not recognize your own inventory?? I have never had this issue returning things at Michaels before, I don't know what the problem is with this store. I almost went to Waterbury but specifically made the trip to Southbury so I could run other errands that I didn't have time for after waiting 30+ minutes and having to leave without having my return processed. This was a complete waste of my time, I am very disappointed in the efficiency of this location and will not...

At 6:30pm, August 28th No option for NO Stars so using the one star. First time into your store. Greeted by no one. No one at cash register. Walked down toward back no one in site. I called out and just heard echos. No one n no response. Yelled out Anybody Here. Nothing. Walked back to front and found some one who looked like a worker. I asked them where twine was and where did everyone go. He indicated they were in the back.I also indicated I wanted to speak to a manager. After a wait a young lady appeared. She was accompanied with a guy who seemed to be a customer. I complained that there was no one to greet me when I walked into the store. Alsi asked if they knew what was going in in NY, Grab n Run. This shopping center has also had this type of shoplifting. Told them not goid to have all in back stire needs employees avaiable to...

I was recently shopping in the Michael’s location in Southbury Connecticut while I was on my way to New York. I stopped, just to purchase a few things, and was shocked at how neat clean and organized the store was ! All the workers were friendly and attentive to my questions. I even passed by who I believe was the store manager who helped me over in the custom framing area with the questions that I had. It was great to see a leader out on the floor, giving direction and helping customers which is something you don’t find in brick and mortar stores anymore. I will definitely be visiting the store again and will become my primary source of crafts and custom framing going forward. if I could give this store 10 stars I would. Kudos to the leader ship team in...