Mattress Discount Southgate — Local services in Southgate

I have had my mattress a year now, and wanted to come back and give this establishment a glowing review! I truly cannot praise enough the fantastic customer service, selection, low price, and the quality mattress enough! The selection of affordable mattresses had great options, the price was the best part. I saved 1,500 by going to this family owned business, instead of Mattress firm. While still getting quality, comfort, and the mattress of my choosing. The mattress has held up great with no complaints, still comfortable and good quality will last a long time. I sleep soundly and the bed doesn't hurt my back. The friendly service was a big bonus, very polite and helpful. My fiance and I walked in one day to look, we meet the owner of the business running the desk. He was kind, showed us the store. He didn't try to up sale us or talk us into buying something expensive, he knew we are a young couple on a tight budget. He said he's a father and grandfather, he wouldn't sell us something we couldn't afford. He explained what bed we should look for, and he only showed us beds within our price range. It was so refreshing and nice, no sales person shoving expensive stuff down your throat you can't afford and don't want. Just a kind business owner actually being helpful. We didn't buy that day, but we came back another day. His son was working this time and helped us, he was also wonderful to work with. He was informative about the paperwork and delivery, he also had a good sense of humor. They bundled the delivery service into the price of buying the bed and box spring, so no hidden fees. The son gave us some parts for the bed frame for free, which was really kind and generous. Please give this place your business, it deserves it the most. You are helping a small business, a family owned business that gives back to the community and cares about the customers. I really cannot express enough my gratitude or appreciation for the great experience and help. Thank you for helping a young couple who desperately needed a new bed, but didn't have a lot of money. It's good that good people...

I don’t normally take the time we should to write reviews, however this was a must! I had the absolute best experience with Mattress Discount 1st class service. I just stopped in didn’t think they would have what I seen online that I wanted. I walked in and it was right there just as posted online. I have been looking all over for the right fit for the space I needed, this was perfect AND Fast delivery, which seems rare these days, literally they delivered when they said they would “within 15 minutes of me leaving the store”. Earl was great and helpful not a pushy sales guy and the 2 guys that delivered it (I feel terrible I forgot their names, they were brothers) they were AWSOME, they even moved some of the stuff I had in the way, “not light” and offered to put it back, very nice guys and informative! They put it all together for me and made sure I was happy with the placement ect. After the year I have had this was such a sigh of relief to have such a great experience. I can’t say enough kind things the overall experience was great! I highly recommend this place! I absolutely love my “Chofa” set and Recliner chair. Very good quality. Good price. Looks amazing in my living room. It is very comfy, sturdy and nice soft touch. What makes the experience even better to me is the excellent customer service from start to finish! I will be back. Sorry the picture quality is terrible , and you can hardly see the recliner but this should give...

I wish I would have been told they offer a low profile box spring option. As I would have opted for that. My husband called and was told an exchange couldn’t be made. Now I’m trying to find way to lower my bed or find an inexpensive low profile box spring set on market place since I already spent 200. (Called back in response to owners post, I was treated extremely poorly and the owner said he did actually remember my order and asked why I would leave such a review and that it wasn’t very nice. Even though I originally had this as a 3 star, and am lowering it due to how I was treated when I called back. I even said perhaps the misunderstanding was between my husband and I? I would rather spend more money somewhere else than even try do an exchange with this place now. Earl seems to be upset that I ordered a mattress online, but I still wanted to support a local business for the accessories, which I now regret. He’s going to probably mention the fact that he swapped out box springs for me already in the beginning, which they were not out of the plastic, but they wouldn’t even line up, I believe they were defective/bent which there is another comment below on defective box springs, and he did swap out a wobbly bed frame. This is all work, heavy lifting, an inconvenience and not something I wish to be doing in my spare time, but I’m apparently...